missing recording on 2nd inbound call from same number

[marcin]

We are seeing missing recording of second inbound call from same number, an example would be:

AGENT LOG RECORDS FOR THIS LEAD:
# DATE/TIME CAMPAIGN TSR PAUSE WAIT TALK DISPO STATUS GROUP SUB
1 2023-07-21 16:28:48 1001 seahawks17 0 3 1290 0 SALE Seahawks LAGGED
2 2023-07-21 16:21:40 1001 seahawks17 0 407 19 2 N Seahawks

RECORDINGS FOR THIS LEAD:
# LEAD DATE/TIME SECONDS RECID FILENAME LOCATION TSR
1 6768642 2023-07-21 16:28:28 18 12371036 20230722-042827_765XXXXX3_1689971132 http://orange.domain.net:... seahawks17 No browser audio playback support

Click here to see Lead Modify changes to this lead
the recording of the 1290 seconds duration call is missing.

Campaign Rec Filename: FULLDATE_CUSTPHONE_EPOCH
ALLFORCE with 0 seconds delay.

Vicibox:
VERSION: 2.14-717a
BUILD: 190724-1603

[martinch]

Oh hey,

Are you guys using RIR - Routing Initiated Recordings or ADR - Agent Driven Recordings?

Thanks,
Martin.

[marcin]

We are using ADR should we switch to RIR?

[martinch]

We are using ADR should we switch to RIR?

Oh hey,

That is really down to personal preference. I know ViCiDial recommends somewhere to use RIR where possible as they are generally more reliable...and rightly so as call recordings are initiated from the backend which we as administrator have full control over as opposed to the agent desktop which can be flakey at times and subject to manipulation by external factors.

How important is the call recording to you? It "might" be present on your system somewhere so we can definitely try and locate it...maybe the query failed or something but Asterisk did run it's Monitor() command and capture the audio. Have you checked your telephony server in /var/spool/monitor or /var/spool/monitorDone? If not, try to locate the physical recording and if it's not there...it likely did not record and then we can check other logs to determine why.

Hope this helps