We are currently looking for an Open Source solution for Contact Center.
The target is to be able to handle voice calls, but also mail, chat, social networks,... with an administration app and an agent app.
Google leads me to Vicidial which seems to answer part of that need, with voice calls, mail and chat. Can you confirm those 3 media are handled by Vicidial?
The solution seems great, and I have seen many positives reviews on the forum, but to be honest, many points make feel the project is not living anymore.
Vicidial.org website, demo and screenshots look pretty old, still blocked 15 years ago (it is not a criticism). There is no release page, no Github or any other thing you usually have on modern project.
So my questions are quite simple: is there any community around Vicidial? is the project still alive and is it a good idea to look deeper into it or should I search for another one (if it exists!)
If someone tells me Vicidial is worth looking at, I'll surely have other questions
If not, I am open to any alternative.
I just want to clarify again, I don't want to criticize Vicidial, I am sure it is working well, but I would like to know the current status of the project.
Thank you,
Mickaël