Call Waiting and agents waiting to

[nawfalkha]

i have a problem i see some call waiting to much and i have some agents available waiting calls
inbound compagne any one have a solution ?

you can see in picture
[img]
https://ibb.co/1mfkNvV
[/img]

[basha04]

Have the waiting agents selected the inbound group ? Do you have table locks on the database ?