Chat messages using API

[krloskmarillo]

Hello friends,

Is it possible to send and receive text messages using the Vicidial API?

I want to integrate an SMS gateway and a web server to send and receive messages through Vicidial.


Thank you very much.

[carpenox]

not really

[williamconley]

Hello friends,

Is it possible to send and receive text messages using the Vicidial API?

I want to integrate an SMS gateway and a web server to send and receive messages through Vicidial.


Thank you very much.

Vicidial's API has two flavors:

Non-Agent API, which is used for thing like loading leads and managing campaigns and lists, adding users, etc.
And of course the AGENT API, which is used to simulate an agent pushing buttons in their Logged In Session web UI.
Adding SMS to a Vicidial system would require coding to allow a Carrier's API to be utilized in the Script tab (or other location requireing more coding) for the agent to see it. Since that coding does not yet exist, having Vicidial API methods to utilize this system that's not yet in Vicidial would be impossible.

That being said; If you want a logged in agent in Vicidial to have the ability to send SMS, that would be accomplished easiest by putting the Carrier API into a Script table in an iFrame so the agent could see it.