Vicidial Call Menu call duration

[lemmor27]

Hi All,

Is there a way to track how long the customer stayed within the call menu? is there like a table on the Vicidial database wherein we can find this information?

I know we can find DTMF logs within the call menu under live_inbound_log, but is there a part in the database to see the duration of the call?

Also if i turn this on on systems setting

Call Menu Alt DTMF Logging = 1

what table on the database would it be logged

Thanks!

[mflorell]

The "live_inbound_log" table has the call menu log data for calls

[lemmor27]

Thanks Matt.

I was hoping i can find details on like for how long the caller has been on the call menu. We have been using data from live_inbound_log to track down presses within the call menu.