Vicidial DNC not working with Soft Phone

[asterisknoob]

Internal DNC is not working with softphone.
Can anyone help me if it’s possible with softphone without login in into campaign?

[RBecker]

No, softphones place the call directly through Asterisk (the call engine) without interacting with any parts of ViciDial. If you want DNC functionality to work, your agents need to log into a campaign and place manual dials.

[asterisknoob]

No, softphones place the call directly through Asterisk (the call engine) without interacting with any parts of ViciDial. If you want DNC functionality to work, your agents need to log into a campaign and place manual dials.

Alright Thanks. So it means not even possible if we do something in the Dialplan Entry to check dialed number in dnc before placing the call?

Thanks.

[carpenox]

no, have them use the agent interface

[asterisknoob]

no, have them use the agent interface

Thank you bro for the confirmation.
Thanks

[carpenox]

no problem

[williamconley]

No, softphones place the call directly through Asterisk (the call engine) without interacting with any parts of ViciDial. If you want DNC functionality to work, your agents need to log into a campaign and place manual dials.

Alright Thanks. So it means not even possible if we do something in the Dialplan Entry to check dialed number in dnc before placing the call?

Thanks.

Coding would be necessary. This is not presently a feature of Vicidial. That being said: It could certainly be added. While the calls do go directly to the Asterisk Dialplan, that asterisk diaplan is configured and controlled by Vicidial and asterisk CAN be configured to interact with Vicidial scripts (including AGI scripts) which perform tasks such as this as part of Vicidial. Finding the simplest method to make this happen would probably take longer than actually making it happen. LOL

You'll never be able to stop people using their Cell Phones to call people on the DNC (aside from blocking phone numbers from agent's view) but if they are sending the call through your Vicidial system, you can both record the call (already exists) and block DNC numbers (would require code).