Automatically adjust dial level

[wjohnson133]

Hi everybody,

I was wondering if I there is any out of the box configuration that would allow me to do the following:

Put ratio mode audodial level of 2

If there is a dropped call auto adjust dial level to 1 and when calling back dropped calls one at a time and then switch back to autodial level of 2.

MOJO seems to use vicidial as it's backend and has this feature.

[carpenox]

its adapt method which is "predictive" but it really only works well if you have at the very least 5 agents, preferrably 7-8 or more, check out this article:

https://dialer.one/vicidials-predictive ... -revealed/

[williamconley]

While carpenox is correct: In this *specific* instance, Adapt actually performs exactly as you have described. Most call centers do not prefer "drop it to 1:1 dialing!" that quickly. But if that is your preference, adapt is perfect.