Show monitors on Real-time report

[alo]

We noticed a featured we hadn't noticed before on the real-time report called show monitors.

We came up with the assumption that this shows admins that are currently listening in to the agents, but it doesn't appear to show.

Anyone know if this is an active working feature, and what it does?

Thanks!

[williamconley]

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

[carpenox]

lol still with this old idea.....heh, things never change eh?

[williamconley]

lol still with this old idea.....heh, things never change eh?

You'd be surprised, youngster, at how often that information causes a solution to change. Also how often a search engine will bring a person to their matching solution that otherwise may have been buried in the desert.

Just because you'll be "jonny-on-the-spot" hunting for clients, doesn't mean Matt or someone else isn't paying attention. My experience has been, however, that Matt will point out very specific "that issue has been resolved: UPGRADE!" much more quickly when there's a version listed with the problem.

Then there's the concept that several people with the same problem over time isn't connected (happens a lot), but several people with the same version and same problem while other versions don't appear to post this problem ... could lead to a bug fix just because the versions were posted.

In it for the long haul.

Plus it's just good etiquette on any forum in any open source software system (Hell, not a bad idea for closed-source packages either).

[mflorell]

Yes, the SHOW MONITORS feature is designed to show when agent sessions are being listened to through the Real-Time Report or initiated through the Non-Agent API only. We added this for a client last year.