How balance dialing can be stopped?

[muyousif]

Hello team,

I am running Vicidial server in cluster mode. There is one web + database server and three telephony servers. I have configured agents/phones specifically on each telephony server so like first 50 agents on first server, 50 agents on second server and 20 agents on third server. I have also disabled balance dialing in each server config but still I see servers are doing balance dialing.

SIP/1260 | Muneeb Ahmed + | 8600089 | INCALL A | 192.168.172.94 | 192.168.172.93 | 15:49 | WARID_O | 96 |
| SIP/1145 | Muhammad Shahzad Ari + | 8600090 | INCALL A | 192.168.172.94 | 192.168.172.94 | 10:35 | WARID_O | 106 |
| SIP/1236 | Hafiza Muzzamil Iqba + | 8600054 | INCALL A | 192.168.172.93 | 192.168.172.93 | 9:22 | WARID_O | 110 |
| SIP/1224 | Muhammad Imran + | 8600101 | INCALL A | 192.168.172.92 | 192.168.172.92 | 8:02 | WARID_O | 94 |
| SIP/1030 | Ishrat Noreen + | 8600095 | INCALL A | 192.168.172.92 | 192.168.172.92 | 7:49 | WARID_O | 115 |
| SIP/1185 | Syed Salman Ali Shah + | 8600079 | INCALL A | 192.168.172.94 | 192.168.172.94 | 7:02 | WARID_O | 69 |
| SIP/1232 | Talha Irfan + | 8600059 | INCALL A | 192.168.172.93 | 192.168.172.94 | 6:56 | WARID_O | 99 |
| SIP/1070 | Zobia rehmat + | 8600060 | INCALL A | 192.168.172.92 | 192.168.172.94 | 5:44 | WARID_O | 168 |
| SIP/1062 | Salman Riaz + | 8600072 | INCALL A | 192.168.172.92 | 192.168.172.92 | 5:15 | WARID_O | 42

You can see server IP and call server IP both in the above logs. Please guide me how I can stop this balance dialing. Three telephony servers have different specs from each other so balance dialing put extra load on servers.


VERSION: 2.12-493a
BUILD: 150703-2105
© 2015 ViciDial Group

[mflorell]

BALANCE dialing is when a separate process places calls for one server because there are not enough lines on that server for it to dial at the level it thinks it should be dialing at. You can see BALANCE dialing is happening by looking at the "SHORT/FILL" numbers in the real-time report. If the FILL is above 0, then balance dialing is happening.

If a call is placed on one dialer and is sent to an agent on another dialer, it does not mean that it was a balance dialed call.

[Op3r]

How can you stop this though?

[mflorell]

There is a simple way of disabling Balance Dialing in VICIdial:
- Go to each "server" entry in the web admin and change "Balance Dialing" to 'N', and submit

[Op3r]

Did that and still the dialer is using other asterisk server to dial out. Which weirded me out.

[mflorell]

This is actually something I tested last month, it worked just like it was supposed to on a newer system, What is the admin.php version and build you are using?

One other thing you can try is disabling the "AST_VDauto_dial_FILL" process, that's the '7' option on the "VARactive_keepalives" setting in your dialers' "/etc/astguiclient.conf" files.

[williamconley]

Did that and still the dialer is using other asterisk server to dial out. Which weirded me out.

May take a while. The scripts that were running are still running, and they checked at startup. (I'm guessing, of course, haven't checked)