Random Calls Dropping Issue

[usvoipsols]

I'm facing an issue where calls are randomly dropping, but it's only happening on one specific server. All my other servers are running with the same settings and don't have this problem. What's odd is that the BYE signal is always initiated from my side, not the client's. Has anyone experienced a similar issue or found a solution? If you need more details, feel free to ask.
ViciBox v.11.0.1 230806
Asterisk 16.30.0-vici

[carpenox]

what type of hardware on that server? is it the rest as the others? what type of laod when it happens? isi t VPS?

[d001]

Have you checked the logs?
It happened to me once, but the problem was with my carrier. You can troubleshoot using the CLI or by capturing packets to see where the call is going.

[usvoipsols]

Have you checked the logs?
It happened to me once, but the problem was with my carrier. You can troubleshoot using the CLI or by capturing packets to see where the call is going.

I have other servers that are running fine only this server is causing issues so I don't believe this is from the carrier end. The packets that I captured show that bye is going from our side, but I have the only leg from the Switch which shows that bye is going from my switch. So here many other factors comes in to play like carrier, switch, and client.

[usvoipsols]

What type of hardware is on that server? is it the rest as the others? what type of load when it happen? is it VPS?

It's a VPS server it is the same as the rest and the load is normal other servers have more load than this one so it shouldn't be a load issue. I changed the server completely to check if the issue was on the server and installed it from scratch.

[carpenox]

VPS perform very poorly with vicidial, try it on bare metal

[d001]

Have you compared SIP traces across servers? Since the other servers are running fine, capture and compare the SIP traces from a working server with the problematic one, and look for differences in how
the BYE signal is being handled or initiated. I have two servers as well, and I often compare them to each other to understand where the problem lies.

Additionally, there might be a network issue or configuration problem on the VPS provider’s side that is affecting this server.

[williamconley]

The packets that I captured show that bye is going from our side, but I have the only leg from the Switch which shows that bye is going from my switch. So here many other factors comes in to play like carrier, switch, and client.

Start logging. You may find it's actualy just one or two agents rather than the server. If you've segregated users among servers in some fashion, that group may have a bad habit (hitting "enter" randomly or at the wrong moment, for instance).

Plus: Your statement "coming from my switch" could be an indication that the problem is not with the Vicidial server but with the pass-through on the switch. Get confirmation that the BYE is actually emanating from Vicidial before "going deep".