Removing Agents Call back

[Andy_N]

Hi All ,

Please assist, I want know how to remove Agents call back from the system VIcIdial manually.

I have tried and I see not to be succesful.

Your assitance would highly be apprecialed

Regards
Andile

[carpenox]

go to reports > admin utilities > towards the bottom you will see a callbacks area, you cant "remove" them but u can move them around and to an inactive user if anything, or create a new user to move any callbacks you want "out" of the system

[williamconley]

Sledgehammer if you want to get rid of ALL callbacks:

Code: Select all

mysql asterisk -u cron -p1234 -e "truncate table vicidial_callbacks"

Or just kill ONE user's callbacks:

Code: Select all

mysql asterisk -u cron -p1234 -e "delete from vicidial_callbacks where user='USERIDHERE'"

PS: Moving to Support board where it belongs.

[Andy_N]

@carpenox, Thank you so much, I appreciate your assistance. Its done now.

[carpenox]

no problem bud