Dialler Override recording

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Dialler Override recording

Postby Andy_N » Wed Sep 25, 2024 3:57 am

Hi all ,

I hope you all are well.

Please assist, I want to know how to check if Agent makes personal calls on vicidial using override. Is it possible to find a recording if override dialer was used?

Warm Regards
Andy_N
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Location: South Africa

Re: Dialler Override recording

Postby carpenox » Wed Sep 25, 2024 11:03 pm

check out the reports in admin utils or more specifically the one at /vicidial/AST_dial_log_report.php
Alma Linux 9.4 | SVN Version: 3889 | DB Schema Version: 1721 | Asterisk 18.21.1 | PHP8
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
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Re: Dialler Override recording

Postby williamconley » Fri Sep 27, 2024 9:24 pm

if there is a recording associated with a user, it should be listed in "User=>User Stats" based on the day of the call chosen at the top left corner
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Re: Dialler Override recording

Postby Andy_N » Mon Oct 14, 2024 3:49 am

Thank you so much for your feedback
Andy_N
 
Posts: 4
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Location: South Africa

Re: Dialler Override recording

Postby carpenox » Tue Oct 15, 2024 6:58 am

no problem
Alma Linux 9.4 | SVN Version: 3889 | DB Schema Version: 1721 | Asterisk 18.21.1 | PHP8
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
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Posts: 2418
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