Issue with Non-Existent Number Notifications in Vicidial

[d001]

Hello,

I hope you are all doing well.

I’m facing an issue with my server, and I would greatly appreciate your assistance. When my agents make manual calls using Vicidial, they don’t receive any notification if the number they are dialing doesn’t exist. However, when calling the same number using a smartphone, they hear a message indicating that the number is non-existent, busy, or turned off.

How can I configure Vicidial to provide a similar notification for non-existent numbers?

Thank you in advance for your help!

[williamconley]

Vicidial regurgitates the error message as a popup in the agent screen. The code is sent to it by asterisk, which in turn gets that code from your carrier. Your carrier does not provide verbal notice, thus your PBX (Asterisk, controlled by Vicidial) does not pass any audio to the agent.

That's why all the agent gets is the "code" in the popup after asterisk times out on awaiting an answer (or other faster response if the call is rejected).

Learn what the codes mean (quick google search should do it) and inform the agents. That being said: I could see it being useful to have those codes converted to English, but different carriers return different codes since there really are no rules for calls that do not connect. So having a base translation in place and also having the ability to customize those for your system or specific to certain carriers may be useful. If someone wants to pay to have that coded.

[ambiorixg12]

The message you're referring to is the Early Media message. It's the informational message you receive before the call is answered. In the case of Vicidial, I don't think you'll get that message, as, if I'm not wrong, the call just goes to the agent's conference once it's answered. As suggested in the previous reply, you could use the hangup cause code to get a general idea of the reason the call ended.