What is the difference of CALLBK and CBHOLD?

[rey_philip]

Hi guys,

What is the difference between CALLBK and CBHOLD?

Good day.

Rey

[mflorell]

CALLBK is a callback that is able to be dialed. CBHOLD is one that has not hit it's trigger yet and should not be dialed.

[rey_philip]

Fist of all thanks for the response. Just like what I have thought. But I have some issues about the two dispositions/status, cause I looked at the vicidial_callbacks table. And mostly the callback_time field of which has a CALLBK status has already passed the current date, while in the CBHOLD mostly the callback_time field has not yet passed the current date.

Matt I have a question again, is it normal to see the callback_time field has passed the current date but the status is still CBHOLD? Cause I have seen some records on the vicidial_callbacks just like that. Are those leads possible to be dialed again by the agents? And what are some factors why this things are happening?

Actually I read some of the topics in this forums with regards to statuses and I have read one, it says there that if the agent disposed the lead as CALLBK it will be stored in the database as CBHOLD, after the callback_time field in the vicidial_callback has passed it will automatically change to CALLBK. So Im just curious on what Ive seen some weird cases.

Good day.

Rey

[mflorell]

Are all of these callbacks in your system in currently active lists and campaigns?

[rey_philip]

Yes lists and campaigns are currently active. Are those CBHOLD statuses/dispositions possible to be called again by the agents?
If not, what can I do so they can be called again? And what are some factors why this things are happening?

Good day.

Rey

[mflorell]

Version of astguiclient?

[rey_philip]

v 2.0.95

[mflorell]

You should try upgrading to 2.0.4 to see if that would fix your problem. A lot has changed since that version.

[rey_philip]

Ok.