Lead status not changing from new

[vidurmittal]

Hi Matt,


Thanks for the valuable suggestion. Matt when i followed the steps, when lead is dialed and the customer does not respond to the call the status of the calls is not changing to either 'No Answer' or something. In vicidial list the status of all dialed leads is 'NEW'.


And the list is showing following status

STATUSES WITHIN THIS LIST:
STATUS STATUS NAME CALLED NOT CALLED
NEW New Lead 13 12
SUBTOTALS 13 12
TOTAL 25


Thanks and Regards

Vidur Mittal

[mflorell]

Check to make sure you have the call_log AGI entries in your extensions.conf in all of the places they are supposed to be.

Also, make sure that your numbers comply with the dialplan dialing our extensions that you use.

[vidurmittal]

HI Matt,


My call logs agi are working fine when a call is no answer it shows no answer . But still the status is not updated where could be the problem if i answer the call and set the status it changes the status is then changed to what i set. Number are comply with dial plan Matt guide me where should i look for the problem. Other readers are to invited to share their views.
Executing Dial("Local/911234567811@default-0a23,2", "sip/spa2001|3|to") in new stack
-- Called spa2001
-- Nobody picked up in 3000 ms
-- Executing Hangup("Local/911234567811@default-0a23,2", "") in new stack
== Spawn extension (default, 911234567811, 2) exited non-zero on 'Local/911234567811@default-0a23,2'
-- Executing DeadAGI("Local/911234567811@default-0a23,2", "agi://192.168.10.202:4577/call_log") in new stack
AGI Tx >> agi_network_script: call_log
AGI Tx >> agi_request: agi://192.168.10.202:4577/call_log
AGI Tx >> agi_channel: Local/911234567811@default-0a23,2
AGI Tx >> agi_language: en
AGI Tx >> agi_type: Local
AGI Tx >> agi_uniqueid: 1197460260.445
AGI Tx >> agi_callerid: 9897089900
AGI Tx >> agi_calleridname: V1212172100000000638
AGI Tx >> agi_callingpres: 0
AGI Tx >> agi_callingani2: 0
AGI Tx >> agi_callington: 0
AGI Tx >> agi_callingtns: 0
AGI Tx >> agi_dnid: unknown
AGI Tx >> agi_rdnis: unknown
AGI Tx >> agi_context: default
AGI Tx >> agi_extension: h
AGI Tx >> agi_priority: 1
AGI Tx >> agi_enhanced: 0.0
AGI Tx >> agi_accountcode:
AGI Tx >> >
-- AGI Script agi://192.168.10.202:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/911234567811@default-0a23,2", "agi://192.168.10.202:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----NOANSWER----------)") in new stack
AGI Tx >> agi_network_script: VD_hangup--HVcauses--PRI-----NODEBUG-----16-----NOANSWER----------)
AGI Tx >> agi_request: agi://192.168.10.202:4577/VD_hangup--HV ... ----------)
AGI Tx >> agi_channel: Local/911234567811@default-0a23,2
AGI Tx >> agi_language: en
AGI Tx >> agi_type: Local
AGI Tx >> agi_uniqueid: 1197460260.445
AGI Tx >> agi_callerid: 9897089900
AGI Tx >> agi_calleridname: V1212172100000000638
AGI Tx >> agi_callingpres: 0
AGI Tx >> agi_callingani2: 0
AGI Tx >> agi_callington: 0
AGI Tx >> agi_callingtns: 0
AGI Tx >> agi_dnid: unknown
AGI Tx >> agi_rdnis: unknown
AGI Tx >> agi_context: default
AGI Tx >> agi_extension: h
AGI Tx >> agi_priority: 2
AGI Tx >> agi_enhanced: 0.0
AGI Tx >> agi_accountcode:
AGI Tx >>
-- AGI Script agi://192.168.10.202:4577/VD_hangup--HV ... ----------) completed, returning 0


Thanks and Regards
Vidur Mittal

[mflorell]

I'm not looking for Asterisk AGI Debug, I'm looking for the VICIDIAL Servers setting for AGI output to be set to BOTH and you need to attach to the original Asterisk CLI and copy the output from that.

[vidurmittal]

Hi Matt,


I am pasting the Asterisk CLI

-- Executing Dial("Local/911234567811@default-e255,2", "sip/spa2001|3|to") in new stack
-- Called spa2001
-- Nobody picked up in 3000 ms
-- Executing Hangup("Local/911234567811@default-e255,2", "") in new stack
== Spawn extension (default, 911234567811, 2) exited non-zero on 'Local/911234567811@default-e255,2'
-- Executing DeadAGI("Local/911234567811@default-e255,2", "agi://192.168.10.202:4577/call_log") in new stack
-- AGI Script agi://192.168.10.202:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/911234567811@default-e255,2", "agi://192.168.10.202:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----NOANSWER----------)") in new stack
-- AGI Script agi://192.168.10.202:4577/VD_hangup--HV ... ----------) completed, returning 0
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found