Deleting calls back from the agent screen

[vservbpo]

How do i delete the calls backs from the agent screen as i am using vicidial from past many months and my agents are having tons of call backs in the call back option now i want to delete that can any one suggest me the best way to do it

regards
Vservbpo

[mflorell]

In the vicidial/admin.php you can go into either the user, list or campaign screen and go to the bottom and click on the CALLBACKS IN THIS LIST link to see a list of callbacks and modify/delete them each individually. Or you could always just delete them manually from the vicidial_callbacks table.

[vservbpo]

Is there any option that the user can delete his callbacks once he finish foloowing the leads

regards
Naveen

[mflorell]

Once the agent calls back a lead that is a callback within vicidial.php, the callback entry should be archived and no longer visible. Is this not happening in your setup?

What version and build of vicidial.php are you using?

[albatroz]

One of the agents of a callcenter has left, but some
of her callbacks are set to USERONLY, I wondef if it
is safe to change the status of those callbacks from
USERONLY to ANYONE directly in the database, or if
there is another way to do it.

A final question on this table: what does the INACTIVE/ACTIVE/LIVE
status in this table mean?

[mflorell]

You should be able to change them directly from USERONLY to ANYONE with no issues.

LIVE - record has passed it's trigger time
ACTIVE - record has not passed it's trigger time
INACTIVE - record should be ignored.

[eijal]

I think the result of the following two SQL sentences must has the same leads, but I get a litle diference:
1.

Code: Select all

SELECT * FROM `vicidial_callbacks` WHERE (status LIKE 'LIVE' OR status LIKE 'ACTIVE')


Result: 7659 leads

2.

Code: Select all

SELECT * FROM `vicidial_list` WHERE (status LIKE 'CALLBK' OR status LIKE 'CBHOLD')


Result: 7347 leads

Am I right?
Why is the diference?
Thanks