vicidial.org

by **ajitekno** » Tue Dec 11, 2007 7:43 am

Hi,

Is it possible with vicidial to have IVR in closer campaign. example: when customer call our tollfree no he will hear gretting and it will ak him to input whether he want to talk to sales or support. if he press 1 call will go one campaign and if press 2 then call will be in another campaign.

and how can i find report of closrr campaign like what our agent input on their screen first name m name last name address remark. how can i retrive this.

plz help

by **ramindia** » Tue Dec 11, 2007 11:06 am

Hi

i belive with 2.0.4 possible

ram

by **enjay** » Tue Dec 11, 2007 1:04 pm

just create a local extension associated with the two seperate ingroups.. then have the IVR transfer to those corresponding ingroups..

by **ajitekno** » Wed Dec 12, 2007 2:08 am

enjay wrote:just create a local extension associated with the two seperate ingroups.. then have the IVR transfer to those corresponding ingroups..

could you plz give me example.

by **enjay** » Thu Dec 13, 2007 12:11 pm

sure....

Code: Select all: [from-pstn] exten => 8008888888,1,Goto(ivr,s,1) [ivr] exten => s,1,Answer() exten => s,n,Wait(1.5) exten => s,n,Background(ivr-message) exten => s,n,Wait(5) exten => 1,1,Goto(closer1,s,1) exten => 2,1,Goto(closer2,s,1) exten => i,1,Playback(invalid) exten => i,n,Wait(0.5) exten => i,n,Goto(s,1) [closer1] exten => s,1,Ringing exten => s,2,Wait(1) exten => s,3,Answer exten => s,4,AGI(agi-VDADcloser_inboundCIDlookup.agi,INGRPNAME1-----8008888888-----Closer----------999-----1) exten => s,5,Hangup [closer2] exten => s,1,Ringing exten => s,2,Wait(1) exten => s,3,Answer exten => s,4,AGI(agi-VDADcloser_inboundCIDlookup.agi,INGRPNAME2-----8008888888-----Closer----------999-----1) exten => s,5,Hangup

by **ajitekno** » Thu Dec 13, 2007 2:16 pm

hi,

thanks a lot,

my sip.conf should be like this in this case.

[8008888888]
type=peer
insecure=very
host=67.55.159.160
context=from-pstn
disallow=all
allow=ulaw
allow=gsm

please correct if i am wrong.

by **ajitekno** » Thu Dec 13, 2007 2:17 pm

hi,

thanks a lot,

my sip.conf should be like this in this case.

[8008888888]
type=peer
insecure=very
host=67.55.159.160
context=from-pstn
disallow=all
allow=ulaw
allow=gsm

please correct if i am wrong.

enjay wrote:sure....

Code: Select all
[from-pstn] exten => 8008888888,1,Goto(ivr,s,1) [ivr] exten => s,1,Answer() exten => s,n,Wait(1.5) exten => s,n,Background(ivr-message) exten => s,n,Wait(5) exten => 1,1,Goto(closer1,s,1) exten => 2,1,Goto(closer2,s,1) exten => i,1,Playback(invalid) exten => i,n,Wait(0.5) exten => i,n,Goto(s,1) [closer1] exten => s,1,Ringing exten => s,2,Wait(1) exten => s,3,Answer exten => s,4,AGI(agi-VDADcloser_inboundCIDlookup.agi,INGRPNAME1-----8008888888-----Closer----------999-----1) exten => s,5,Hangup [closer2] exten => s,1,Ringing exten => s,2,Wait(1) exten => s,3,Answer exten => s,4,AGI(agi-VDADcloser_inboundCIDlookup.agi,INGRPNAME2-----8008888888-----Closer----------999-----1) exten => s,5,Hangup

by **enjay** » Thu Dec 13, 2007 2:21 pm

your sip.conf is not pertinent for what I was showing..

by **rishuk** » Thu Dec 13, 2007 2:29 pm

plz suggest how to write, give an example.

enjay wrote:your sip.conf is not pertinent for what I was showing..

by **ajitekno** » Thu Dec 13, 2007 2:44 pm

hi,

My current sip.conf is this

sip.conf

[general]
context=default
register => abcd:xyz@61.16.250.240
port=5060
bindaddr=0.0.0.0
srvlookup=yes

rtptimeout=3600
rtpholdtimeout=3600
dtmfmode=rfc2833

disallow=all
allow=ulaw
;allow=all

[101]
type=friend
username=101
secret=101
host=dynamic
port=5060
;port=6080
dtmfmode=rfc2833
canreinvite=no
;context=from-agent
disallow=all
allow=ulaw

[102]
type=friend
username=102
secret=102
host=dynamic
port=5060
dtmfmode=rfc2833
canreinvite=no
;context=from-agent
disallow=all
allow=ulaw

[8008888888]
type=peer
insecure=very
host=67.55.159.160
context=from-pstn
disallow=all
allow=ulaw
allow=gsm

enjay wrote:your sip.conf is not pertinent for what I was showing..

by **nobesnickr** » Thu Dec 13, 2007 2:57 pm

your sip.conf has nothing to do with setting up the inbound call campaigns. As long as you are connecting and registering with Asterisk and have everything setup to match in Vicidial then you wont need to touch the sip.conf

by **enjay** » Thu Dec 13, 2007 4:54 pm

Correct, and just an FYI we assist here with VICIDIAL, if you have no idea how to configure Asterisk my suggestion would be to start reading the digium forums, attend their bootcamp, or jump on IRC and just start plugging away.

VICIDIAL is its own beast
Asterisk is its own beast

though you must know both in order to implement/manage/troubleshoot each harmoniously.

by **enjay** » Thu Dec 13, 2007 4:56 pm

Ohh and buy the full-res managers manual, TRUST ME! it has tons of tutorials that will help SIGNIFICANTLY in understanding the product and its capabilities.

by **nobesnickr** » Thu Dec 13, 2007 5:06 pm

enjay wrote:Ohh and buy the full-res managers manual, TRUST ME! it has tons of tutorials that will help SIGNIFICANTLY in understanding the product and its capabilities.

seconded

by **Op3r** » Thu Dec 13, 2007 9:47 pm

sometimes reading the sticky really helps.

by **nekder** » Tue Feb 05, 2008 8:46 am

hello everyone

i`d like to know if it is possible to take disposition results with a IVR campaign...

i think it will be a very usefull feature

dont you think?

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