Agent hear each other

[ajitekno]

Hi,

My agent hear each other voice also on live call. any suggestion.

[Op3r]

Yes by searching the forum. this has been discussed a lot of time.

Otherwise it is either the load of your server or improper user logout.

Merry christmas

[ajitekno]

We have xeon processor with 2 GB ram and 160 GB SCCSI HDD for 4 agent only. i think this is not server load. i have serached for this solution in this forum but could't find any ? plz let me know you u know any.

Yes by searching the forum. this has been discussed a lot of time.

Otherwise it is either the load of your server or improper user logout.

Merry christmas

[Op3r]

then check your meetme rooms if you put in lots of meetme rooms.

[tbenson]

If you look at a realtime report for your agents my bet is your finding them in the same conference rooms. One of them could easily go and look at the conference channel info (bottom of agent screen, hidden by default) and kick the other agent out (look for Sip/EXTENSION of the other agent, or whatever protocol your using to connect). Generally this happens when people are not signing out correclty from the system, but I beleive 2.03 has the code to force logouts when they close the browser before logout (unless i grabbed from cvs and its in the new 2.04 code).

In any case if you look at the information in front of you in realtime you should be able to get a better idea of WHY they hear the same audio and then agents can self resolve until you track down the specific reason why its happening.

If your running old code I would make sure your agents stop clicking the X to close the browser before they click the logout in the agent screen.