IVR Problem

[ajitekno]

Hi,

I am facing a strange problem, i have a closer campaign and i have put a welcome messgae using ( playback) or (Background).everything was just fine but suddenly there is no voice on IVR.CLI show playing that file but there is no voice at all. i have replace gsm files but no luck.

can any one help?

[enjay]

Try stopping asterisk unloading zaptel and associated modules then reload modules start asterisk and see if the problem persists.

[ajitekno]

Alreday done but no luck

Try stopping asterisk unloading zaptel and associated modules then reload modules start asterisk and see if the problem persists.

[enjay]

any errors on startup?

[ajitekno]

no error..

i recompile zaptel,libpri and asterisk, but nothing happens

any errors on startup?

[mflorell]

I know this is strage advice, but it has worked in the past. Unplug the powerf from the server for 1 minute, then start it back up again. What you describe has happened three times to me and that fixed it each time. No idea why it happened.

[ajitekno]

thanks for yor response, it works for me too.

I know this is strage advice, but it has worked in the past. Unplug the powerf from the server for 1 minute, then start it back up again. What you describe has happened three times to me and that fixed it each time. No idea why it happened.

[enjay]

thats a first for me.. good to know tho.