GUI Update Does Not reflect in database and recording prob.

[austin.rock9]

Hello Gurus,

If i am adding multiple Dial Status 1: Dial Status 2: etc. like A, Busy, CALLBK from GUI in any campaign. It is reflecting in DB vicidial_campaign table in dial_statuses but it is not showing in dial_status_a, dial_status_b. etc.
What`s the difference between both.

Another problem is that auto recording means ALL FORCE recording is not working.

1. In users set the flag Vicidial Recording=1
2. In campaign Campaign Recording:ALLFORCE
3. Campaign Rec Filename: CAMPAIGN_TINYDATE_CUSTPHONE
4. Recording Delay=0
5. In extensions.conf.

; value as a callerID recordings go to /var/spool/asterisk/monitor (WAV)
exten => 8309,1,Answer
exten => 8309,2,Monitor(wav,${CALLERIDNAME})
exten => 8309,3,Wait,3600
exten => 8309,4,Hangup

6. Campaign Rec exten:8309

Still auto recording is not working. I need to manually start recording though i have given ALLFORCE

Thanks

[mflorell]

astguiclient version?

Asterisk version?

output of "screen -r"?

as for dial statuses, dial_status_a, ... are depricated and no longer used. Those fields may be removed or re-purposed in a future release.

[austin.rock9]

astguiclient_2.0.3
asterisk-1.2.24

~]# screen -r
There are several suitable screens on:
2160.ASTVDadapt (Detached)
10988.ASTlisten (Detached)
10991.ASTVDauto (Detached)
10935.asterisk (Detached)
10982.ASTupdate (Detached)
10994.ASTVDremote (Detached)
2162.ASTfastlog (Detached)
10985.ASTsend (Detached)

[mflorell]

Can you include some Asterisk CLI output from when you start recording.

[austin.rock9]

Thanks for your reply.

Asterisk CLI Output :

== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/78600051@default-e762,2", "8600051|q") in new stack
> Channel Local/78600051@default-e762,1 was answered.
-- Executing Answer("Local/78600051@default-e762,1", "") in new stack
-- Executing Monitor("Local/78600051@default-e762,1", "wav|BELL_80125005243_") in new stack
-- Executing Wait("Local/78600051@default-e762,1", "3600") in new stack
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing AGI("SIP/2000-089a88f8", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("SIP/2000-089a88f8", "SIP/14169448707@netindia|60|tTo") in new stack
-- Called 14169448707@netindia
-- SIP/netindia-089ee4d0 answered SIP/1000-089b9968
-- SIP/netindia-089b1b08 is making progress passing it to SIP/2000-089a88f8



-- Executing MeetMe("Local/78600051@default-ec88,2", "8600051|q") in new stack
> Channel Local/78600051@default-ec88,1 was answered.
-- Executing Answer("Local/78600051@default-ec88,1", "") in new stack
-- Executing Monitor("Local/78600051@default-ec88,1", "wav|BELL_80125005251_") in new stack
-- Executing Wait("Local/78600051@default-ec88,1", "3600") in new stack
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing MeetMe("SIP/netindia-089fb418", "8600051") in new stack
-- Got SIP response 486 "Busy Here" back from 202.157.87.18
-- SIP/netindia-089e4730 is busy
== Everyone is busy/congested at this time (1:1/0/0)
-- Executing Hangup("SIP/1000-089f74f8", "") in new stack
== Spawn extension (default, 19052370748, 3) exited non-zero on 'SIP/1000-089f74f8'
-- Executing DeadAGI("SIP/1000-089f74f8", "agi://127.0.0.1:4577/call_log") in new stac

# screen -r
There are several suitable screens on:
2257.ASTVDauto (Detached)
2160.ASTVDadapt (Dead ???)
10988.ASTlisten (Dead ???)
2248.ASTupdate (Detached)
2251.ASTsend (Detached)
10991.ASTVDauto (Dead ???)
2263.ASTVDadapt (Detached)
2260.ASTVDremote (Detached)
10935.asterisk (Dead ???)
10982.ASTupdate (Dead ???)
2254.ASTlisten (Detached)
10994.ASTVDremote (Dead ???)
2162.ASTfastlog (Dead ???)
10985.ASTsend (Dead ???)
2118.asterisk (Detached)
2266.ASTfastlog (Detached)
Remove dead screens with 'screen -wipe'.
Type "screen [-d] -r [pid.]tty.host" to resume one of them.

[enjay]

Looks like you're having an issue with your sip provider (netindia)

Code: Select all

 -- Executing MeetMe("SIP/netindia-089fb418", "8600051") in new stack
-- Got SIP response 486 "Busy Here" back from 202.157.87.18
-- SIP/netindia-089e4730 is busy
== Everyone is busy/congested at this time (1:1/0/0)


[austin.rock9]

Even though call is mature and getting LIVE call than also recording is not happening.

[austin.rock9]

Anybody there i am not able to recording ALLFORCE. I need to click manually "START RECORDING" than only i can record.

Please help.

Thanks

[mflorell]

Does the agent have a recording override entry?

[austin.rock9]

Thanks.

Yes agent have recording override in users and it`s set to ALLFORCE.

Wht can be a problem. ?

[mflorell]

Not sure what the problem would be. Have you set the user recording override to DISABLED?

Can you "view source" right after the agent logs in and see what this line shows:

var campaign_recording =