Hang-up problem

[devplan1]

I have a problem with calls not being transfered to the agent's phone but instead the call diconnects shortly after.

This might sound like many other related postings (which I looked through) but seems not have been specified.

I installed Vicidialnow from CD and followed the instructions from vicidialNOW FAQ.
I also followed the Vicidial Manager Manual tutorial sample and when I use the manual dialing, everything works fine.

When I use the RATIO dial method, the 1st number from my list gets called, the called person picks-up the phone - hears nothing - and it shortly disconnects after. The call is not transfered to the phone of the logged-in agent.

My screen -r shows:

Code: Select all

There are several suitable screens on:
        2378.ASTfastlog (Detached)
        2372.ASTVDremote        (Detached)
        2369.ASTVDauto  (Detached)
        2375.ASTVDadapt (Detached)
        2363.ASTsend    (Detached)
        2360.ASTupdate  (Detached)
        2214.asterisk   (Detached)
        2365.ASTlisten  (Detached)

My CLI shows:

Code: Select all

  == Manager 'sendcron' logged off from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Executing AGI("Local/001234567890@default-8bef,2", "agi://127.0.0.1:4577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing Dial("Local/001234567890@default-8bef,2", "SIP/myprovider/001234567890||tTo") in new stack
    -- Called myprovider/001234567890
    -- SIP/myprovider-08c3c2b0 is making progress passing it to Local/001234567890@default-8bef,2
    -- SIP/myprovider-08c3c2b0 is making progress passing it to Local/001234567890@default-8bef,2
    -- SIP/myprovider-08c3c2b0 is making progress passing it to Local/001234567890@default-8bef,2
    -- SIP/myprovider-08c3c2b0 answered Local/001234567890@default-8bef,2
       > Channel Local/001234567890@default-8bef,1 was answered.
  == Manager 'sendcron' logged off from 127.0.0.1
    -- Executing AGI("Local/001234567890@default-8bef,1", "agi://127.0.0.1:4577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing AGI("Local/001234567890@default-8bef,1", "agi-VDADtransfer.agi|8365") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
    -- AGI Script agi-VDADtransfer.agi completed, returning 0
    -- Executing AGI("Local/001234567890@default-8bef,1", "agi-VDADtransfer.agi|8365") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
    -- AGI Script agi-VDADtransfer.agi completed, returning 0
    -- Executing AGI("Local/001234567890@default-8bef,1", "agi-VDADtransfer.agi|8365") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
    -- AGI Script agi-VDADtransfer.agi completed, returning 0
    -- Executing Hangup("Local/001234567890@default-8bef,1", "") in new stack
  == Spawn extension (default, 8365, 5) exited non-zero on 'Local/001234567890@default-8bef,1'
    -- Executing DeadAGI("Local/001234567890@default-8bef,1", "agi://127.0.0.1:4577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing DeadAGI("Local/001234567890@default-8bef,1", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16---------------)") in new stack
    -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16---------------) completed, returning 0
  == Spawn extension (default, 001234567890, 2) exited non-zero on 'Local/001234567890@default-8bef,2'
    -- Executing DeadAGI("Local/001234567890@default-8bef,2", "agi://127.0.0.1:4577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing DeadAGI("Local/001234567890@default-8bef,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----11-----3)") in new stack
    -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----11-----3) completed, returning 0

Then I added a line

Code: Select all

exten = 8365,1,Playback(silence/1)

in my extension.conf and then it worked -- but only for the 1st call.
Each subsequent call, the line hung up again.


CLI:

Code: Select all

  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Executing AGI("Local/001234567890@default-0dca,2", "agi://127.0.0.1:4577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing Dial("Local/001234567890@default-0dca,2", "SIP/myprovider/001234567890||tTo") in new stack
    -- Called myprovider/001234567890
    -- SIP/myprovider-08c3bf10 is making progress passing it to Local/001234567890@default-0dca,2
    -- SIP/myprovider-08c3bf10 is making progress passing it to Local/001234567890@default-0dca,2
    -- SIP/myprovider-08c3bf10 is making progress passing it to Local/001234567890@default-0dca,2
    -- SIP/myprovider-08c3bf10 answered Local/001234567890@default-0dca,2
       > Channel Local/001234567890@default-0dca,1 was answered.
  == Manager 'sendcron' logged off from 127.0.0.1
    -- Executing Playback("Local/001234567890@default-0dca,1", "silence/1") in new stack
    -- Playing 'silence/1' (language 'en')
    -- Executing AGI("Local/001234567890@default-0dca,1", "agi://127.0.0.1:4577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing AGI("Local/001234567890@default-0dca,1", "agi-VDADtransfer.agi|8365") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
  == Spawn extension (default, 001234567890, 2) exited non-zero on 'Local/001234567890@default-0dca,2'
    -- Executing DeadAGI("Local/001234567890@default-0dca,2", "agi://127.0.0.1:4577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing DeadAGI("Local/001234567890@default-0dca,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----6-----0)") in new stack
    -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----6-----0) completed, returning 0
    -- AGI Script agi-VDADtransfer.agi completed, returning 0
    -- Executing AGI("SIP/myprovider-08c3bf10", "agi-VDADtransfer.agi|8365") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
    -- AGI Script agi-VDADtransfer.agi completed, returning 0
    -- Executing MeetMe("SIP/myprovider-08c3bf10", "8600051") in new stack
  == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/myprovider-08c3bf10'
    -- Executing DeadAGI("SIP/myprovider-08c3bf10", "agi://127.0.0.1:4577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing DeadAGI("SIP/myprovider-08c3bf10", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack
    -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------) completed, returning 0
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Executing AGI("Local/001234567890@default-3676,2", "agi://127.0.0.1:4577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing Dial("Local/001234567890@default-3676,2", "SIP/myprovider/001234567890||tTo") in new stack
    -- Called myprovider/001234567890
    -- SIP/myprovider-08c3bf10 is making progress passing it to Local/001234567890@default-3676,2
    -- SIP/myprovider-08c3bf10 is making progress passing it to Local/001234567890@default-3676,2
    -- SIP/myprovider-08c3bf10 is making progress passing it to Local/001234567890@default-3676,2
    -- SIP/myprovider-08c3bf10 answered Local/001234567890@default-3676,2
       > Channel Local/001234567890@default-3676,1 was answered.
  == Manager 'sendcron' logged off from 127.0.0.1
    -- Executing Playback("Local/001234567890@default-3676,1", "silence/1") in new stack
    -- Playing 'silence/1' (language 'en')
    -- Executing AGI("Local/001234567890@default-3676,1", "agi://127.0.0.1:4577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing AGI("Local/001234567890@default-3676,1", "agi-VDADtransfer.agi|8365") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
  == Spawn extension (default, 001234567890, 2) exited non-zero on 'Local/001234567890@default-3676,2'
    -- Executing DeadAGI("Local/001234567890@default-3676,2", "agi://127.0.0.1:4577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing DeadAGI("Local/001234567890@default-3676,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----7-----0)") in new stack
    -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----7-----0) completed, returning 0
    -- AGI Script agi-VDADtransfer.agi completed, returning 0
    -- Executing AGI("SIP/myprovider-08c3bf10", "agi-VDADtransfer.agi|8365") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
    -- AGI Script agi-VDADtransfer.agi completed, returning 0
    -- Executing AGI("SIP/myprovider-08c3bf10", "agi-VDADtransfer.agi|8365") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Spawn extension (default, 8365, 5) exited non-zero on 'SIP/myprovider-08c3bf10'
    -- Executing DeadAGI("SIP/myprovider-08c3bf10", "agi://127.0.0.1:4577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing DeadAGI("SIP/myprovider-08c3bf10", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack
    -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------) completed, returning 0


I checked my perl, cron and mysql and all seems fine.
It also takes too long time before the called person's sound is connected to the agent's phone.

HEEELP!

rgds, devplan1

[gardo]

Try these entries IN PLACE OF you're regular ones if you are using SIP trunks and are not registering your provider in sip.conf:

;; VICIDIAL_auto_dialer transfer script:
exten => 8365,1,Playback(sip-silence)
exten => 8365,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8365,3,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,5,Hangup

You can find these entries in the end of extensions.conf.

[devplan1]

Hi gardo

Try these entries IN PLACE OF you're regular ones if you are using SIP trunks and are not registering your provider in sip.conf:

I am registering my provider in sip.conf

;; VICIDIAL_auto_dialer transfer script:
exten => 8365,1,Playback(sip-silence)
exten => 8365,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8365,3,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,5,Hangup

That's what I did last and it's still the same result, i.e the 2nd call doesn't transfer to the agent and hangs-up instead after a few seconds.

What else could it be?

rgds, devplan1