outbound calls not beeing transfered to agents

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outbound calls not beeing transfered to agents

Postby johnsmithzaq12wsx » Sat Feb 09, 2008 7:25 pm

Hi there,

I'm getting "no VDAC record found" in FASTagiout log file for "Dial Method" set up on adapt_tapered. On manual, everything works fine. TIA
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Postby johnsmithzaq12wsx » Sun Feb 10, 2008 10:14 am

BTW, my config is:
openSUSE 10.2 (i586)
mysql-5.0.26-12
apache2-2.2.3-20
php5-5.2.0-10
asterisk-1.2.26.2
astguiclient 2.0.4
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Postby mflorell » Sun Feb 10, 2008 2:48 pm

Do you have the 'o' flag in your outbound Dial string in extensions.conf?
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Postby johnsmithzaq12wsx » Mon Feb 11, 2008 8:34 am

It is working fine with the 'o' flag in Dial command.

'o' forces asterisk to send the original caller's ID. My SIP provider requires certain info in CID and using the original caller's ID is not an option. Is there a workaround for this issue?
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Postby mflorell » Tue Feb 12, 2008 1:57 am

No, the 'o' flag has to be present. The calleridnumber is definable in the campaign screen, but the callerIDname is used by VICIDIAL to track the calls through the system.

Who is your carrier that forces you to use specific callerIDname in your outbound calling?
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