How to implement the APP that playing agentID to customer?

[erge]

hi,

How to implement the APP that playing agentID to customer?

i want to implement the application that playing a voice message about agent id to the customer as soon as the call connection between the agent and customer established, but i don't know how to implement it.

to describe my needs in detail, so i give an example for you, now the VICIDIALNOW has 3 agents all in an inbound-group named SupportLine,
the agents' names are bob, alice and john, bob's agent number is 3001,alice's agent number is 3002, and john's agent number is 3003.
then a customer named sherry calls the SupportLine for support service,quickly,the VICIDIALNOW system assigns the agent bob to answer the customer sherry , and the key point is how to play a voice message "agent 3001 serves for you" as soon as the call connection between the agent and customer established.
do i need to add or modify some agi scripts by myself? if need, and how to implement it?
i will appreciate your help if you give me some tips or examples.

[ramindia]

Hi

is that calls coming in or dialing out

ram

[erge]

that call is coming in. ram,thak you!

[mflorell]

This would require some custom coding as well as making a recording for each agent. The AGI script that you would need to alter is the agi-VDAD_ALL_inbound.agi script.

[erge]

i get it, thank you, mflorell.
i've altered the agi-VDAD_ALL_inbound.agi script, and then it works.