Agent Login Error Help

[chasejordan1]

I am getting this error when I log into the agent page

Login Error
Sorry, your phone login and password are not active in this system, please try again:
Phone Login: Phone Password:
VERSION: 2.0.129 BUILD: 70322-1545

I am using vicidialnow. The soft phones registers and can dial out fine. I can load leads with no problems, at this point this is the only issue I am haveing. Please help. It would be greatly appreciated. I have some Linux, and Asterisk experience.

Thanks Thad

[ramindia]

Hi

did you created phone / user logins in adming page ?

ram

[chasejordan1]

Yes exactly like the instruction in the mangers tutorial. I set up a couple different users to try them and no joy. Thanks would love to get this up.

[Op3r]

Go to the admin link

click on the phones

Set the phones to Active

[chasejordan1]

Thank you. I knew it was something simple. I assume I should have purchased the "full manager tururial" Next it is time to test dialing etc. Thanks