vicidial.org

by **ekaftan** » Thu Mar 20, 2008 12:53 pm

Is there any way to force the agent to go to disposition as soon as the customer hangs up? I just fired an agent that was simulating a call and customer had hangup 10 minutes ago...

by **ekaftan** » Thu Mar 20, 2008 2:23 pm

ekaftan wrote:Is there any way to force the agent to go to disposition as soon as the customer hangs up? I just fired an agent that was simulating a call and customer had hangup 10 minutes ago...

Another problem... agents being monitored can see the monitor in the channel data and they hang them up! Any way to prevent agents from seeing the supervidor in their campaigns? (or remove the option to see the channels in the conferences altogether?)

Thanks,...

by **enjay** » Thu Mar 20, 2008 2:46 pm

This has been covered in several threads. Please use the search feature..

http://www.eflo.net/VICIDIALforum/viewtopic.php?t=4441

by **aster1** » Thu Mar 20, 2008 6:50 pm

Monitoring problem can be fixed as shown in that thread . There must be a option in campaign settings to make agent go to disposition screen directly when customer hangs up else realtime screen shows agent status INCALL .

vicidial.org

Customer hangup and disposition

Customer hangup and disposition

Re: Customer hangup and disposition

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