your session has been paused

[enjay]

This just started happening, the code points to something related to "live channels in a agents meetme conference" but I've never seen this before EVER. What causes this? Once you press okay you can just resume again but its annoying, and bazaar that it just started happening today.

[mflorell]

This feature is just an alert of an agent being paused by the system. Previously the agent wasn't notified at all. You need to figure out why the agent is being paused, usually it is caused by connectivity issues or an overloaded web server.

[seaq]

i'm testing SVN and having this issue also, but there's good connectivity between client and server also i'm testing with one agent only.

in fact i was about to ask about this...

[seaq]

hmm.. i thought this was only at SVN... i'm having the same issue with 2.0.4 ...

besides connectivity or overloaded server any other typical cause for this behaviour?

[seaq]

sorry to bother so much, but i'm a litle bit worried, there's something bad in my system...

I don't think is normal behaviour when an agent is at an inbound call to get paused by the system.. right?

I'm doing some tests and the system is pausing the agent WHILE at an inbound call, after that is not possible to hangup customer (the button is greyed)

Also after the system pause the agent is not possible to receive calls no matter if the agent has pressed the resume button...

[seaq]

well as always my fault.

I've got two boxes one with asterisk the other one with mysql & apache.

The asterisk box was about 2 secs ahead in time against the mysql box.

I've configured the mysql box as ntp server, pointed the asterisk box to use the mysql as ntp server and after a restart the odd behaviour hasn't showed up again.

So as is recommended in several posts and docs. Be sure to keep in sync your time between servers... it's esential for multiple servers.

[enjay]

Yea theres not time sync issue in my scenario, though I know there was a network issue that impacted DNS when this was happening. I am following up today to determine if that has been cleared up.

-Art

[gerski]

had same problem also, so the agents need to logout and then login if they see that their session had been paused. right

[enjay]

Nope the code now tells them "Your session has been paused".

[mflorell]

With the new notice the agent should be able to just click OK and then click Resume again and continue to receive calls.

[enjay]

That is exactly how it works for me..

[Riddhesh4]

Hello all

My issue is same as you say but please let us know how to get rid off it....

My system configuration is

Single box installation with NTP enable

Vicidial 2.0.4
Asterisk 1.4.21.2-vici
Centos 5.4
Single Server
Version: Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Digium TE122
Build version 90320-0424

I know this is quite old but due to limitation i can't update the version at the moment, I tried Goautodial also for the same but still find same issue

One strange observation i had is. the issue occurs once installation is around 1 year old, once we re-install the server issue got resolved...

Kindly help us to resolve it....

[mflorell]

Your version is 4 years old. I can't even tell you how many bugs have been fixed since then, but it's in the hundreds. As to your problem, we have added code to help reduce pausing of agents, so I would strongly suggest upgrading.