Dial Timeout

[chadahm]

Quick question for the experts out there, does the dial timeout value in a campaign include the time before receiving a sip response "183 Session Progress" from my carrier? Or, does that start when I get the response?

Thanks,

Chad

[eliasferreyra]

use this


exten => _X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _X.,2,Dial(SIP/${EXTEN}@SIPtrunk,30,Ttor)
exten => _X.,3,Hangup


or


exten => _9X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9X.,2,Dial(SIP/${EXTEN}@SIPtrunk,30,Ttor)
exten => _9X.,3,Hangup

[ramindia]

Hi

exten => _9X.,2,Dial(SIP/${EXTEN}@SIPtrunk,30,Ttor)

in the above example. 30 seconds call will time out.
some times 30seconds too early for the user to pickup.

so check the provider timeout settings, and change according to the same your time out.

ram

[eliasferreyra]

i use


exten => _9X.,2,Dial(SIP/${EXTEN}@SIPtrunk,55,Ttor)

but
with

exten => _9X.,2,Dial(SIP/${EXTEN}@SIPtrunk,30,Ttor)


i eliminate a lot of answer machines too

[chadahm]

Actually, I wasn't asking how to route or to reduce answering machines, I was asking within VICIDIAL, the campaign "Dial Timeout" setting would include the time before it actually gets a ring (183 Sip Response)

[mflorell]

The Dial Timeout is purely an extension of how Asterisk does dial timeouts. I believe this starts from the time when the call is Originated.

[chadahm]

That's what I was looking for, thanks Matt. Basically I was told by a carrier who's had some past experience with VICIDIAL that it didn't start until we got a ring or busy which I didn't think so. My carrier's delay in getting a 183 back lately has been sometimes up to 20 seconds and when I previously had a dial timeout set to 22 seconds to eliviate answering machines, I had agents waiting for over 5 minutes at times for a call. Now I know why.

Thanks again,

Chad

[Op3r]

what provider are you using anyway?

[chadahm]

Sorry, I think that's irrelevant and am not going divulge that information on a public forum.