undefined in callback list

[heinz]

Hi,

once in a while our agents have entries in their callback list where every field except the comments-field says "undefined". Because of the comments-field I could find out the lead_id and check the entries in vicidial_callbacks, vicidial_list and vicidial_log. Everything looks fine, no unusual data in these tables.

Does anyone have a clue what the problem could be?

Thanks,
heinz

[mflorell]

astGUIclient version?

browser version?

[heinz]

astguiclient 2.0.3
Firefox 2.0.0.13

[mflorell]

There were a few fixes to Callbacks made in the 2.0.4 release. Please try upgrading to 2.0.4 or 2.0.4.1rc1

[heinz]

I upgraded to 2.0.4 and still ran into this problem.
Now I might found out what is going on (but I am not sure):

The agents copy and paste the comment from the lead into the comments-field of the callbacks. That puts some new lines "\n" into the callbacks comments-field. In vdc_db_query.php around line 1734

Code: Select all

$CBcomments =      trim("$row[3]");


removes only "\n" at the beginning and end of the string.
In vicidial.php around line 3045

Code: Select all

var all_CBs_array=all_CBs.split("\n");


splits the array with "\n" as delimiter. That's how the undefined rows get into the callback list.

Has anyone an idea how to solve this issue?

Thanks,
heinz

[mflorell]

Newlines are actually converted to an ASCII string for single-line storage and then they are re-formed when they go back to the agent screen. We do multi-line comments all the time without any issues.