Real Time Screen Campaing DOES NOT WORK

[mario.andres]

Hi All,

I have a problem with Real Time screen campaign. 2 days ago, it was working without any problem, i saw if an agent was in a call or not. But when i used this report today i cant see any information.

One agent is conected and i only see:

DIAL LEVEL: 0 TRUNK SHORT/FILL: / 0 FILTER: NONE TIME: 2008-04-16 00:21:24
DIALABLE LEADS: 9965 CALLS TODAY: 4 AVG AGENTS: 0.2 DIAL METHOD: MANUAL
HOPPER LEVEL: 5 DROPPED / ANSWERED: 0 / 4 DL DIFF: 0 STATUSES: NEW
LEADS IN HOPPER: 9 DROPPED PERCENT: 0% DIFF: 0.00% ORDER: DOWN
+ VIEW MORE SETTINGS VIEW USER GROUP SHOW AGENT NAME HIDE SERVER INFO

NO LIVE CALLS WAITING
0 agents logged in 0 agents in calls 0 agents waiting 0 paused agents
VICIDIAL: Agents Time On Calls Campaign: TMK1 2008-04-16 00:21:24

+------------+--------------------+-----------+----------+------------+-----------------+-----------------+---------+------------+
| STATION | USER | SESSIONID | STATUS | PAUSE CODE | SERVER IP | CALL SERVER IP | MM:SS | CAMPAIGN |
+------------+--------------------+-----------+----------+------------+-----------------+-----------------+---------+------------+
+------------+--------------------+-----------+----------+------------+-----------------+-----------------+---------+------------+
0 agents logged in on all servers
System Load Average: 0.06

- Agent waiting for call
- Agent waiting for call > 1 minute
- Agent waiting for call > 5 minutes
- Agent on call > 10 seconds
- Agent on call > 1 minute
- Agent on call > 5 minutes
- Agent Paused > 10 seconds
- Agent Paused > 1 minute


But in the table vicidial_live_agents in mysql i see:

mysql> select * from vicidial_live_agents;
+---------------+------+-------------+------------+-----------+--------+---------+-------------+-----------+----------+---------+-----------+---------------------+---------------------+---------------------+------------------+----------------+------------+----------+
| live_agent_id | user | server_ip | conf_exten | extension | status | lead_id | campaign_id | uniqueid | callerid | channel | random_id | last_call_time | last_update_time | last_call_finish | closer_campaigns | call_server_ip | user_level | comments |
+---------------+------+-------------+------------+-----------+--------+---------+-------------+-----------+----------+---------+-----------+---------------------+---------------------+---------------------+------------------+----------------+------------+----------+
| 51 | 1001 | 192.168.1.2 | 8600051 | SIP/1001 | PAUSED | 0 | TMK1 | 0.0000000 | NULL | NULL | 17110068 | 2008-04-16 00:16:57 | 2008-04-16 01:22:04 | 2008-04-16 00:16:57 | NULL | NULL | 1 | NULL |
+---------------+------+-------------+------------+-----------+--------+---------+-------------+-----------+----------+---------+-----------+---------------------+---------------------+---------------------+------------------+----------------+------------+----------+


What could have happened?

[pylinuxian]

restart your server