Meetme Sound Issue

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Meetme Sound Issue

Postby erwan » Thu Apr 17, 2008 9:17 am

Hi,

Sometime, and i don't know why i've got some problem with sound level on customer side of the meetme room.

But strange things is:
- Agent have no problem with sound they hear very well the customer
- The customer does not hear the agent that it is very low.

I've try with the Meetme Volume Patch and not better, i see the metmeadmin in asterisk CLI,

I've try with many different hardware,

AMD Athlon 64X2 / XEON / Dualcore / Core2DUO

Many memory more than 2Go

But always whit asterisk 1.2.17 / SIP or IAX trunk / zttdummy as Timer



Any Idea ???
http://www.sdci.fr
Solutions pour Call Center sur Asterisk
erwan
 
Posts: 27
Joined: Thu Oct 12, 2006 11:38 am

Postby pylinuxian » Thu Apr 17, 2008 11:02 am

sound like your VoIP provider problem not yours ... whever you get such problem quickly call them & tell them its happening ... maybe they can trace it back to the source.
pylinuxian
 
Posts: 147
Joined: Tue Feb 26, 2008 2:21 pm

Postby erwan » Thu Apr 17, 2008 11:08 am

I've try more than one provider ... Using IAX or SIP and try with GSM / G729 / G723 and same things
http://www.sdci.fr
Solutions pour Call Center sur Asterisk
erwan
 
Posts: 27
Joined: Thu Oct 12, 2006 11:38 am

Postby pylinuxian » Thu Apr 17, 2008 12:03 pm

Sometime, and i don't know why i've got som


what do you mean by sometime ?

at some specifique time ? at pick hours ?
pylinuxian
 
Posts: 147
Joined: Tue Feb 26, 2008 2:21 pm

Postby erwan » Thu Apr 17, 2008 2:06 pm

no specifique time and no pick hour.

For a moement i think it would be when server rich some cpu or memory load, but not really it appens some times on reboot
http://www.sdci.fr
Solutions pour Call Center sur Asterisk
erwan
 
Posts: 27
Joined: Thu Oct 12, 2006 11:38 am


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