Preventing agents from dialing callback from wrong campaign

[tukak]

Hello,
we have some problems in our callcenter and I was wondering, is there any way how to prevent agents to dial callback, that was set up from differrent campaign than the one that it was originally created in? Our web form system is then puzzled and cannot match the saved web form to the call and itscrews our stats.

Thanks, Lukas

[mflorell]

astGUIclient version?

[tukak]

2.0.2, i believe

[tukak]

oopsl, VERSION: 2.0.129 BUILD: 70322-1545 which should be 2.0.3, right? Is this issue addressed in some later builds?

[mflorell]

Yes, this should be fixed in 2.0.4

[tukak]

It is fixed, thanks

Now I have oposite problem, they want to see the callbacks they have in other campaigns. We have agents calling four and more campaigns and they are unable to remember the callbacks. Is there any way how to get whole list of callbacks (with for example disabled entries for other campaigns)?

[mflorell]

The only way to do that currently is from the admin.php page, viewing callbacks by user.

Adding that sounds like a good feature request that should go in the issue tracker.

[tukak]

Done, it's in the tracker

http://www.eflo.net/VICIDIALmantis/view.php?id=183