QUESTION about auto hangup

[kissas]

is posible to do auto hangup and dispo one customer/call in inbound?
why? my agents are forgetting to hangup and when this happen some calls are getting in a long queue :S

[pylinuxian]

you mean they get a new call while they haven't hung up the current one ? because otherwise I don't see how they would forget to hungup & disposition a call ... unless they don't want to work & then your only solution is to find better agents.

[kissas]

i'mean that the agent dont hangup customer and set the dispo so dont get the ready status to get another call.

[pylinuxian]

You can use the many REPORTS offered by vicidial to catch who is being lazy in his job ... because by experience, even though you can oblige an agent to get more calls, he would invent another method to bypass them which will be worse for you.
In my opinion, use the REPORTS to know who is cheating in his work, & try to motivate them or else fire them. you have human resources problem not a software problem.