the call its recording, but no file is generated

[yasserin]

vicidial version: 2.0.4-119

asterisk:Asterisk SVN-branch-1.2-r96931

Vicidial suddenly stop record my call, I tried everiting I can but no file its generatde in the monitor folder, either in the monitorDONE. I dial the extension 8309 and it record my call good and it send the mp3 file to my ftp server, but somehow in my campaing it doesnt work, the recording exten its
8309... and when I call it shows me the record that the call its recording and its shows the filename even in the log table it show me the name of the file, but theres no file in the monitor folder

hope you can help me with this

[mflorell]

did you try doing a locate of the file by the filename?

Is there any Asterisk CLI output when recording is started?

[yasserin]

Connected to Asterisk SVN-branch-1.2-r96931 currently running on debian (pid = 2631)
Verbosity is at least 4
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/8600052@default-1ad1,2", "8600052") in new stack
> Channel Local/8600052@default-1ad1,1 was answered.
-- Executing AGI("Local/8600052@default-1ad1,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/8600052@default-1ad1,1", "SIP/011525552860407@linea3|60|tTo") in new stack
-- Called 011525552860407@linea3
== Manager 'sendcron' logged off from 127.0.0.1
-- SIP/linea3-082639e0 is ringing
-- SIP/linea3-082639e0 is making progress passing it to Local/8600052@default-1ad1,1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/78600052@default-351d,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/78600052@default-351d,2", "SIP/01152558600052@linea3|60|tTo") in new stack
-- Called 01152558600052@linea3
-- SIP/linea3-081ce0b8 is making progress passing it to Local/78600052@default-351d,2
-- SIP/linea3-081ce0b8 is making progress passing it to Local/78600052@default-351d,2
-- SIP/linea3-082639e0 answered Local/8600052@default-1ad1,1
-- SIP/linea3-081ce0b8 is making progress passing it to Local/78600052@default-351d,2
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Spawn extension (default, 4011525552860407, 2) exited non-zero on 'Local/8600052@default-1ad1,1'
== Spawn extension (default, 8600052, 1) exited non-zero on 'Local/8600052@default-1ad1,2'
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
-- SIP/linea3-081ce0b8 is making progress passing it to Local/78600052@default-351d,2
== Manager 'sendcron' logged off from 127.0.0.1
== Spawn extension (default, 78600052, 2) exited non-zero on 'Local/78600052@default-351d,2'
== Manager 'sendcron' logged off from 127.0.0.1

Thast the CLI output when im making the the call, the file name its show below the record button... but thes no file in the monitor or monitorDONE carpet, I know because the carpet its empty

[mflorell]

I don't see any indication that recording was ever started.

What version is SVN-branch-1.2-r96931 close to?

Any reason you are not using a release?

[yasserin]

thats the ouput that show me in the CLI when I use 'show version', the version of asterisk that Im using is the asterisk-1.2.24... any idea why vicidial dont start to record my calls... when I try in the astguiclient to manually record somenthing it work fine, the problems are on the campaings... what do you think I'd to look for???

[mflorell]

If you turn on full logging for the server(in admin.php) you should be able to look at the action_full logfile to see if the Manager command to initiate recording is even being send or acknowledged.

In the agent screen, thwn you start recording, do you see a new channel show up at the bottom in the calls in this session frame?

[yasserin]

yep it shows, i dont quietly understand whats happening, it seem that the process of recording call dont work with the campaings, I'd creted a new campaings and nothings, i use the monitor to record the call with the extension that whe use to outbound and it work great butit dint show me the details of the caller, date, and campaing...Im really thinking to reinstall vicidial, but I believe thats the easy way... maybe you can helpme to understand how vicidial records the calls

[mflorell]

VICIDIAL records calls by dropping a new call to a Monitor extension into the meetme room that the agent is in. That call is placed to 8309 where the 1-hour Monitor dialplan is.

[yasserin]

so why do you think vicidial doesnt drop the call to the monitor extension, I even try with the gsm extension 8310 and changing on the campaing setup to that record extension but nothing happen

[mflorell]

I'm not sure, I didn't see any indication of anything in the CLI output you posted. Have you turned on server logging and checked the action_full logfile?