Added New Reporting Capabilities

[convertec]

I have added new fields in the 'Agent Performance Detail' reports page.

The fields are AUX PERCENT, WAIT PERCENT, TALK PERCENT, and WRAP PERCENT.

I have also added an actual table below the ascii table because it is easier to read. (Some may or may not like it, so both were included. You can get rid of one or the other if you like)

This helps you at a glance to see what percent of the time your calls are doing what.

I also have added the ability to look at a range of dates instead of just one day at a time.

All of this was done at the request of our CEO that had come from a very large call center that had had like reports.

I have the PHP available, and can post it at anyones request if they think it may be useful.

[Op3r]

can you please post it on the tracker?


thanks for the contribution!

[happypenguin]

Can you provide me a copy of the script also if you have any SLA scripts would be highly appreciaited

[richo2007]

Convertec,
I found the tracker item 81 where you asked for such modification.
Now that you end up programing it yourself, could you please upload de changes to that same tracker item.
Thx.

[convertec]

I uploaded what I could find, hope it helps out.

[kissas]

what is "AUX" ?
and "AHT"

[convertec]

Aux time = When an agent is in a state that is not waiting for another call, and not off the clock. Like when they are being coached or in a short training.

AHT = Average Handle Time.

[kissas]

matt what do you think about this reports?
this can be included en the next version?

[convertec]

We initally went after these reports for our call center environment. If anyone has special requests or the like, we do provide call center consulting for reporting, management, etc. We would be happy to work with vicidial developers, Matt, etc, to make vicidial even more call center management "friendly"

[kissas]

you have more "reporting tools"? or another more nice report ?
if so, can show some screenshot?

[mflorell]

A screenshot would be nice. Haven't had the time to load this specific report on a live system to take a look at it.

If the author's submit a disclaimer to us we will include it in the next release.

[mflorell]

A screenshot would be nice. Haven't had the time to load this specific report on a live system to take a look at it.

If the author's submit a disclaimer to us we will include it in the next release.

[joebiden]

Is this already released?

[williamconley]

this thread is over a decade old. this information is merged into several different reports in appropriate locations. Just have a look at the Agent Reports or Time Clock Reports. However, the acronyms didn't survive. lol