Vicidial time and no colors in reports problems

[gentoo]

Hi Matt:

The problem is that in our VDAD we can not see the highlighted colors in the reports section and also the MM:SS appears in negative “-59.0 -41”.

How can we solve it? The solution you gave to another user won’t apply for us because we only have one server for all, already working with Asterisk, Vcdial, Web, etc.

[mflorell]

That's a time sync problem. Do you have multiple servers?

Are they all set to the same time and sync'd through ntp?

[gentoo]

we only have one internal server for all, its already working with Asterisk, Vicidial, Web, etc.

the sync must be done only on our internal server or do we have to sync it with another asterisk server ?

[mflorell]

Does the servers table entry for gmt_offset match that of the phones tables entries and the server timezone definition?

Are you in DST right now?

[teto114]

I'm having the same problem, sorry I posted a new item on this!

I just checked and both our Server and the phones are defined as -6 GMT.

Also weird, the reports are always one ahead, ie, if it's 8:57 the reports will show 9:57, but if you check the system time at the server it's correct at 8:57

Thanks

[kissas]

check the mysql time, the linux time, and the agent pc time.
and see what time report the vicidial under admin at the top in the corner.

[teto114]

System time in the server 9:19
System time according to the report 10:19
Time in my computer 9:19
Time in users between 9:18 and 9:21

[guatepablo]

somebody can solve it?

[teto114]

ours starting showing up correct format all of the sudden without us changing anything...so I don't know.

[guatepablo]

here's how I solve it

first we have to check if the time zone in our linux box is correct print a date command just to see, if not use tzselect to change it, after that we have to edit our php.ini file first search for
section
[Date]
and then add this line
date.timezone = America/*your country name*
my example
date.timezone = America/Guatemala

next to this restart apache service and that's all
I hope this help