Using Polycom Phones

[ochambers]

Folks,

Today is my first day on Vicidial and I have a couple of Polycom Soundport 501 SIP phone and would like to know how to connect this phone to the Vicidial system.

do I need to make changes in the etc/asterisk/extension.conf or can the GUI be used.

Thanks

[mflorell]

Have you added them to sip.conf yet?

VICIDIAL is not an Asterisk phone configuration tool.

[TickyYak]

I would like to jump into this conversation aswell.

I have a hosted plan through vicidial. (yes matt with you)

I have some Polycom VVX600 phones i am trying to get setup and registered..

When i go through the simple setup and register the phones it works perfectly, they can even get inbound calls once associated through the admin console.

The issue i am running into is when i go to the SIP section under the backend of the IP phone and do anything inside the area it immediately kicks out the registration.

Now the only reason i go into that section is to mess with the digimap cause it doesn't allow us to dial a complete number since the phones have to dial 91 first.

How do i get the phones to not kick the registration when i have to edit the digimap?

[mflorell]

Polycom phones can be tricky to work with, especially depending on the specific firmware version you are using.

We do have a couple of experienced Polycom people at VICIhost(not me though), just put in a ticket and include the firmware version you are using, and a detailed explanation of exactly what you are trying to do, and they can offer you some suggestions.

[williamconley]

...

Now the only reason i go into that section is to mess with the digimap cause it doesn't allow us to dial a complete number since the phones have to dial 91 first.

...

A simpler solution could be to remove the "91" requirement and put in a dialplan entry to allow 10 digit dialing (and while you're at it, 11 digit dialing). We generally put this "default" carrier in each system when we build it out to allow pointing "default" to any other carrier. For those agents who "just dial the phone".

[TickyYak]

William,

How would i go about that for the dial plan?

Could you show me example of what that would look like.

[williamconley]

Depends on how you configured the rest of the carriers, but:

Code: Select all

exten => _1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _1NXXNXXXXXX,n,Dial(${DIAL9TRUNK}/${EXTEN},,tTor)
exten => _1NXXNXXXXXX,n,Hangup

exten => _NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _NXXNXXXXXX,n,Dial(${DIAL9TRUNK}/1${EXTEN},,tTor)
exten => _NXXNXXXXXX,n,Hangup

exten=> s,1,AGI(agi://127.0.0.1:4577/call_log)
exten=> s,n,NoOp(No Dial Pattern Matches This Extension)
exten=> s,n,Hangup

Note that the first one merely passes the call through (preserving the "1") and the second one adds the 1 because most carriers require it. And then there's the "catch all and kill 'em" to make bad numbers show in the asterisk CLI and terminate immediately. This avoids "stuck calls" which happens if there's no matching dialplan entry.

[TickyYak]

Thank you so much everyone for your help!

Now that i have the phones working and makeing and taking calls, i have had some complaints from the end users that they have been getting calls from weird numbers. for example. SIP:101@(theirIP). They also have been getting calls from a number 45001. When the phone rings they are not able to answer the call..

Has anyone else had this issue? If so what do i need to do to remedy it?

Thank you so much everyone!

[TickyYak]

Someone please help.

See Issues Above!

[williamconley]

There are several possibilities. But first: I do not see your Vicidial Version with Build ... Why is that?

1) You have a bad person working for you, who is generating bogus calls trying to get a pathway to make calls for someone outside, or just being funny, or even just trying out cool things they found on the asterisk forums for generating calls from their phone.

2) You are being attacked and these are attempts by the attacker to get an outside line. If so, look up Dynamic Good Guys firewall and implement at least the lockdown portion of it.

3) You have an unusual entry or two in your system. Did you modify the .conf files? Do you have entries in any of the "custom dialplan" locations in Vicidial? And do you have entries OTHER THAN "s" and those containing "NXXNXXXXXX" in your Carrier Dialplan Entry fields?