General and Support topics relating to ViciDialNow and GoAutoDial ISO installers
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by faqeerali » Fri Jul 04, 2008 6:18 am
[img]We have configured vicidial for out bound call centre application.
We are trying to use queuemetrice as a reporting tool for it, and we have configured vicidial for queuemetrice reporting through vicidial's web interface system setting.
queue metrice is showing the data through the queuemetrice storage info page.
Vicidial is also populating the queue_log lable of queue metrice.
The problem is that queuemetrice fails to generate any vicidial's reports,
please advice on vicidial + queuemetrice integration.
We are using queuemetrics-1.4.4 and vicidial 2.0.4[/img]
Best Regards
FQ
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faqeerali
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by mflorell » Fri Jul 04, 2008 7:24 am
What vicidial reports did you want QM to generate?
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mflorell
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by faqeerali » Sat Jul 05, 2008 2:32 am
We want to generate the available reports which queuemetrics can generate for vicidial. We know that queuemetrics can only support the outbound reports for vicidial, but it is not supporting that at the moment
.
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faqeerali
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by mflorell » Sat Jul 05, 2008 9:42 am
if you login to the queuemetrics mysql database, do you see the queue_log table being populated with records from VICIDIAL? (they should all have VIC as an identifier by default)
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by faqeerali » Mon Jul 07, 2008 12:40 am
Yes queue_log table is being populated, and the VIC identifier is also there in the records.
- Code: Select all
partition
time_id
call_id
queue
agent
verb
data1
data2
data3
data4
serverid
unique_row_count
P01 1215085744 NONE NONE NONE QUEUESTART
VIC 1
P01 1215086592 NONE TEST_IN Agent/002 AGENTLOGOFF 002@agents 1
VIC 1
P01 1215090786 NONE NONE NONE QUEUESTART
VIC 1
P01 1215101102 NONE NONE NONE QUEUESTART
VIC 1
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faqeerali
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by mflorell » Mon Jul 07, 2008 4:05 am
In the 2.0.4 versions of VICIDIAL QM integration only works fully with RATIO and ADAPT dialing, not with MANUAL dialing in campaigns. The SVN trunk codebase does fully work with these however.
Did you create queues in QM to match campaigns in VICIDIAL?
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mflorell
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by faqeerali » Mon Jul 07, 2008 5:33 am
We are using ADAPT dialing, and also we have created the queues in QM which match the campaign in vicidial, still the reports are not being created.
Any suggestions please?
-FQ
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faqeerali
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by mflorell » Mon Jul 07, 2008 6:42 am
Did you edit the configuration.properties in QM to use database queue_log instead of a flat file?
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mflorell
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by faqeerali » Mon Jul 07, 2008 7:16 am
I have not edited queue_log_file in configurations.properties as below.
default.queue_log_file=jdbc:mysql://localhost/queuemetrics/queue_log
But when generating a report, it shows an error. "the file * doesnot exists".
Thanks for your prompt replies.
--FQ
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faqeerali
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by mflorell » Mon Jul 07, 2008 9:22 am
That should be set to this:
default.queue_log_file=sql:P01
Which will link to sqlPreset.1 parther down on the file.
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mflorell
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by faqeerali » Tue Jul 08, 2008 4:27 am
I have setted that as below:
default.queue_log_file=sql:P01
And this is linking to sqlPreset.1 parther down on the file as below
"sqlPreset.1.table=queue_log".
But still I can't see any reports within queuemetrics.
Thanks a lot for yr prompt replies.
--FQ
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faqeerali
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by faqeerali » Tue Jul 08, 2008 4:40 am
Thanks a lot it is working now. When you select all queues and generate a report with QM it wont show any results,
But when you select a queue and generate a report it is showing the calls results.
Thanks
--FQ
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faqeerali
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by mflorell » Tue Jul 08, 2008 7:01 am
For some reason you need to setup all individual queues separately in QM and then set up an alias queue entry in QM that includes all of the queues to get total results.
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