eyebean and vicidial user interface does not connect

[zildjian143]

i am using an eyebeam softphone. when an agent log- in in vicidial agent account. after successfully logging in the softphone have to ring and the agent will answer it so that the agent will be able to receive call.

my problem is when the agent logged in the softphone does not ring

hope you can help me. thanks

[paladugu_sujith]

check whether the softfone is registered with asterisk.

if yes..u need to check ur dialplan.. and see if conference rooms r created.

if yes.. check wht kind of codec u r using..

post the asterisk cli for further support..

[Polis_ttt]

if you have nat, do also check that sip-account have nat=yes

[zildjian143]

the codecs where the same. here is my sip conf

disallow=all
;allow=g729
allow=ulaw
allow=alaw
type=friend
nat=yes
username=9901
secret=9901
host=dynamic
dtmfmode=inband
qualify=1000