inbound queue (waiting customers are not entering)

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inbound queue (waiting customers are not entering)

Postby rcphq » Thu Jul 24, 2008 1:34 pm

Vici: 2.0.4-119  
Asterisk 1.2.24

we have the following situation:
if a customer calls the inbound number, and a agent is waiting to take the call, it goes to the agent and everything works great.
HOWEVER, if there is no agent waiting, the customer goes into a inbound queue, when any agent becomes available, the customer in the queue is NOT transferred to the agent.
Any ideas on this?
thanks!!
rcphq
 
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Postby mflorell » Thu Jul 24, 2008 1:45 pm

I'm not sure the specific release version that came from, but I would recommend upgrading to 2.0.4.1rc3
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Postby rcphq » Fri Jul 25, 2008 10:50 am

just as in http://www.eflo.net/VICIDIALforum/viewt ... highlight=

this has been fixed with the upgrade. thanks for the help!!


(sorry for the repeat, i sometimes work as a proxy between the guys running the vicidial and the forum, so i keep forgetting other issues :P )
rcphq
 
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