No Answer AutoDial - how to

[AndreO]

Dear all,
we installed the dialer and it works great. However when I went through the reports I realized that almost in 90-95% of the cases the call status is: No Answer AutoDial. I tried to dial manualy and was able to get hold of the customers in many cases or I got the voice mail. Would you please explain to me the meaning of this status as well as how to make sure I get hold of everysingle customer.

thanks in advance, Andre

[mflorell]

NA (or No Answer Auto-Dial) status means that the call did not receive an Answer signal from the carrier for that call before the dial timeout was reached.

This can be for all sorts of reasons from network congestion to ring-no-answers or many other call termination reasons.

The only way to guarantee that you contact ever number is to dial manually.

[AndreO]

Thank you for quick response. One more question: Is there any way to set up the system to wait a few extra seconds or recognize this kind of delay?
Once again,
Thank you in advance for the help.
Andre

[mflorell]

What is your dial timeout currently set to?

[AndreO]

its set to 5 sec

[mflorell]

Whoa! that is WAY too low. it should not really be below 15.

[AndreO]

thank you. let me try that

[AndreO]

Well, its seems like I can not find the place where i can change these settings. Would you please walk me through. Please

Thank you in advance

[mflorell]

It's in the campaign detail screen, Dial Timeout

[AndreO]

Well.....I guess I'm doing something wrong in here, because even after I changed the settings its still doing the same.. Any Ideas....? anybody..? maybe somebody would be interested in helping me to go through this?? thanks in advance

[mflorell]

Are you sure you are changing the dial timeout and not the drop seconds? Because the drop seconds defaults to 5 seconds as you have mentioned.

[Op3r]

Have you tried reading the manager's manual?

The manager's manual can be purchased at www.eflo.net . It will help you understand the features of VICIDIAL and help you manage it. Plus if you purchase the Manager's Manual you help the development of VICIDIAL itself.

[AndreO]

yes sir...i am sure...unless i'm doing something really wrong. its on Campaign page right below Local Call Time box..Am I at the right place???

[AndreO]

ok here is what i see in stats: Does anybody can help me please?
Check on the No Answer AutoDial......way to big..Any suggestion?
---------- CALL STATUS STATS
+--------+----------------------+------------+
| STATUS | DESCRIPTION | CALLS |
+--------+----------------------+------------+
| A | Answering Machine | 2536 |
| AA | Answering Machine Au | 1 |
| B | Busy | 113 |
| CBHOLD | Call Back Hold | 369 |
| DC | Disconnected Number | 40 |
| DEC | Declined Sale | 1320 |
| DNC | DO NOT CALL | 133 |
| DROP | Agent Not Available | 70 |
| INCALL | Lead Being Called | 41 |
| N | No Answer | 130 |
| NA | No Answer AutoDial | 141628 |
| NI | Not Interested | 843 |
| NP | No Pitch No Price | 1 |
| QUEUE | Lead To Be Called | 8 |
| SALE | Sale Made | 1057 |
| XFER | Call Transferred | 1 |
+--------+----------------------+------------+
| TOTAL: | 148291 |
+-------------------------------+------------+

[mflorell]

What is your dial timeout set to now?

Are you using sip-silence Playback on 8365 in youe dialplan?

[AndreO]

time out 60 sec

[mattyou1985]

WaitForSilence Options - If Wait For Silence is desired on calls that are detected as Answering Machines then this field has those options. There are two settings separated by a comma, the first option is how long to detect silence in milliseconds and the second option is for how many times to detect that before playing the message. Default is EMPTY for disabled. A standard value for this would be wait for 2 seconds of silence twice: 2000,2

found under campaign detail settings set it to 200,5 thats my setting and its working