report issues?

[telconetcol]

Hello:

I have got the 2.0.5 svn version and have got big troubles with the reports.

Every report that I use, brings me different results.

for example:

with user_stats.php I get:

TALK TIME AND STATUS:
STATUS COUNT HOURS:MINUTES
CA 76 0:35
CL 8 0:05
DD 37 0:17
INCALL 163 0:29
N 27 0:10
NI 25 0:27
NO 20 0:23
O 3 0:01
OTR 3 0:02
SI 72 1:52
TOTAL CALLS 434 4:20


with AST_VDADstats.php i get:

---------- CALL STATUS STATS
+--------+----------------------+------------+
| STATUS | DESCRIPTION | CALLS |
+--------+----------------------+------------+
| CA | Contacto Ausente | 75 |
| CL | Caida de llamada | 7 |
| DD | Dato desactualizado | 36 |
| INCALL | Registro siendo llam | 156 |
| N | No Contestan | 26 |
| NI | No les interesa | 21 |
| NO | no votara | 20 |
| O | Ocupado | 1 |
| OTR | votara por otro cand | 3 |
| SI | si votara por candid | 71 |
+--------+----------------------+------------+
| TOTAL: | 416 |
+-------------------------------+------------+

---------- AGENT STATS
+--------------------------+------------+----------+--------+
| AGENT | CALLS | TIME M | AVRG M |
+--------------------------+------------+----------+--------+
| ag3c1 - Genny Lorena Ma | 371 | 246:41 | 0:40 |
+--------------------------+------------+----------+--------+
| TOTAL Agents: 1 | 371 | 246:41 | 0:40 |
+--------------------------+------------+----------+--------+
| Average Wait time between calls 0:26 |
+-----------------------------------------------------------+




and with AST_agent_performance_detail.php i get:

---------- AGENTS Details -------------

+-----------------+----------+--------+---------+--------+--------+--------+--------+--------+--------+--------+--------+----------+----------+----------+----------+----------+----------+----------+----------+----------+
| USER NAME | ID | CALLS | TIME | PAUSE | PAUSAVG| WAIT | WAITAVG| TALK | TALKAVG| DISPO | DISPAVG| SI | OTR | O | NO | NI | N | DD | CL | CA |
+-----------------+----------+--------+---------+--------+--------+--------+--------+--------+--------+--------+--------+----------+----------+----------+----------+----------+----------+----------+----------+----------+
| Genny Lorena Ma | ag3c1 | 263 | 367:09 | 0:00 | 0:00 | 125:33 | 0:29 | 208:51 | 0:47 | 32:45 | 0:07 | 71 | 3 | 1 | 20 | 20 | 25 | 38 | 7 | 78 |
+-----------------+----------+--------+---------+--------+--------+--------+--------+--------+--------+--------+--------+----------+----------+----------+----------+----------+----------+----------+----------+----------+
| TOTALS AGENTS:1 | 263| 367:09| 0:00| 0:00 | 125:33| 0:29 | 208:51| 0:47 | 32:45| 0:07 | 71 | 3 | 1 | 20 | 20 | 25 | 38 | 7 | 78 |
+----------------------------+--------+---------+--------+--------+--------+--------+--------+--------+--------+--------+----------+----------+----------+----------+----------+----------+----------+----------+----------+

and with admin.php i get:

STATUSES WITHIN THIS LIST:
STATUS STATUS NAME CALLED NOT CALLED
CA Contacto Ausente 57 0
CL Caida de llamada 2 0
DD Dato desactualizado 38 0
N No Contestan 26 0
NEW Nuevo Registro 52 64
NI No les interesa 21 0
NO no votara 20 0
OTR votara por otro candidato 3 0
SI si votara por candidato 73 0
SUBTOTALS 292 64
TOTAL 356


Actually I am getting crazy.


Some help would be so appreciated.

I am using manual mode through sip trunks for all the calls.


I bought the manual but didn´t find help in there for the troubles!!!!!!

Help help help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This data is with only one agent.... you can imagine when we are using 30 or more!!!!


help plz!!!

[mflorell]

What is the build and version of vicidial.php?

With manual dial there are many issues with reporting because of the state of the call when it was hung up by the agent and whether it was an established call that had received an Answer signal. Also, what country are you dialing in and what is your carrier?

[telconetcol]

I am using a telmex sip trunk.

I have realized it in the past with other sip carriers like net2phone and peoplecall.

thank you