XFER with the value of nullstucked in vicidial_auto_calls

[Op3r]

I observed that a lot of data with XFER status in the vicidial_auto_calls with the value of null are being stucked. This affects the transfers of calls to the agents waiting. so as a work around I usually issue this command to the mysql

Code: Select all


delete from vicidial_auto_calls where isnull(channel) and status='XFER';



I think this is very much prevalent when using manual dial on VICIDIAL agent interface.

Any clues on how to resolve this?

[mflorell]

There must be another reason other than just MANUAL dialing, we have a client with about 100 manual dial agents and this is not a problem at all.

[Op3r]

for posterity sake here's what fixed it.

we should always double check this line

exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses ... UG-----....

It should be one line not like this

exten =>
h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----${HAN ...