RECORDED files were not clear or have bad audio

[cire_08]

hello guys,

i have problems with my recorded conversations, i reviewed the recording, all of them have very very bad audio quality, both wav and mp3 files.

i'm using Slackware 12.1, astguiclient_2.0.4.1rc2, asterisk 1.2.24, ztdummy, using 1000Hz timer frequency and system RAM disk for recording. I tested it for just only 1 Agent(manual dialing).

Hope somebody would advice me with my prob.

regards,

[mflorell]

what is the campaign recording extension?

How is the audio bad?
- skipping
- distorted audio
- volume level imbalance

[cire_08]

what is the campaign recording extension? -- ext. 8309

The audio was realy distorted, something like static sound. It was really annoying when im playing it.

thanks for your untiring support to us.

[mflorell]

what kind of zaptel timer are you using?

what is the peak loadavg on your system when you are recording?

[cire_08]

what kind of zaptel timer are you using?

-- ztdummy, timer frequency is 1000Hz.

Using top command:
Cpu% = 1
memory% = 0.9

I'm using only one Agent.

Pls. advice.

[mflorell]

What version of SoX are you using?

I have setup systems with the same software and settings and have never run into this problem with WAV files before.