Music on hold not playing

[new2vici]

I have setup an ingroup and campaign to accept inbound numbers. Everything works fine except it doesn't play the music on hold file. I have verified that the file it's looking for does exist in the correct folder. There are 3 files in the /var/lib/asterisk/mohmp3/ folder: fpm-calm-river.mp3, fpm-sunshine.mp3, and fpm-world-mix.mp3. All 3 files produce the same result when I change the MOH field under INGROUP. Thanks in advance for any assistant.

-- SIP/vitel-outbound-0822f820 is ringing
-- Executing Ringing("SIP/account-081fed18", "") in new stack
-- Executing Wait("SIP/account-081fed18", "1") in new stack
-- Executing Answer("SIP/account-081fed18", "") in new stack
-- Executing AGI("SIP/account-081fed18", "agi-VDAD_ALL_inbound.agi|CIDLOOKUPRC-----LB-----INTEST-----888xxxxxxx-----Closer-----park----------999-----1-----TESTIN") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
Aug 27 15:29:25 WARNING[29642]: res_musiconhold.c:640 get_mohbyname: Music on Hold class 'fpm-calm-river' not found
-- Started music on hold, class 'default', on SIP/account-081fed18
Aug 27 15:29:25 WARNING[29642]: file.c:517 ast_openstream_full: File /var/lib/asterisk/mohmp3/fpm-calm-river does not exist in any format
Aug 27 15:29:25 WARNING[29642]: res_musiconhold.c:232 ast_moh_files_next: Unable to open file '/var/lib/asterisk/mohmp3/fpm-calm-river': No such file or directory
-- Stopped music on hold on SIP/account-081fed18

[mflorell]

It might not be looking for MP3 files, it might be looking for the converted files as are mentioned in the SCRATCH_INSTALL document.

What are the settings in your musiconhold.conf file?

[new2vici]

;
; Music on Hold -- Sample Configuration
;

[default]
mode=files
directory=/var/lib/asterisk/mohmp3

[quiet]
mode=files
directory=/var/lib/asterisk/quiet-mp3

; valid mode options:
; quietmp3 -- default
; mp3 -- loud
; mp3nb -- unbuffered
; quietmp3nb -- quiet unbuffered
; custom -- run a custom application
; files -- read files from a directory in any Asterisk supported format

[mflorell]

Please post the "ls -l /var/lib/asterisk/mohmp3" on that system.

[new2vici]

server1:~ # ls -l /var/lib/asterisk/mohmp3
total 6598
-rw-r--r-- 1 root root 184 Jul 7 08:00 LICENSE
-rw-r--r-- 1 root root 1939812 Jul 7 08:00 fpm-calm-river.mp3
-rw-r--r-- 1 root root 2582496 Jul 7 08:00 fpm-sunshine.mp3
-rw-r--r-- 1 root root 2217563 Jul 7 08:00 fpm-world-mix.mp3

[mflorell]

You need to run the conversions to create the other versions of those files.

What version of SoX do you have on your system?

[new2vici]

Got it.

sox: v13.0.0

[mflorell]

sox --version

[new2vici]

sox: v13.0.0

[new2vici]

Is it safe to upgrade to newer version of SoX? If so, how do I install it? I see the new version supports MP3, but the old one doesn't.

[new2vici]

It doesn't seems like it's the MP3 issue. I uploaded wav and gsm files to the directory and it's still returning the same message that it can't find the file. Please help.

server1:/var/lib/asterisk/mohmp3 # ls
LICENSE fpm-sunshine.mp3 moh-default.gsm
fpm-calm-river.mp3 fpm-world-mix.mp3 moh-default.wav

Connected to Asterisk 1.2.29 currently running on server1 (pid = 3544)
Verbosity is at least 21
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing Ringing("SIP/account-b7291a28", "") in new stack
-- Executing Wait("SIP/account-b7291a28", "1") in new stack
-- Executing Answer("SIP/account-b7291a28", "") in new stack
-- Executing AGI("SIP/account-b7291a28", "agi-VDAD_ALL_inbound.agi|CIDLOOKUPRC-----LB-----CQYIN-----6465551212----------park----------201-----1-----CQY") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
Aug 28 17:40:22 WARNING[12604]: res_musiconhold.c:640 get_mohbyname: Music on Hold class 'moh-default' not found
-- Started music on hold, class 'default', on SIP/account-b7291a28
Aug 28 17:40:22 WARNING[12604]: file.c:517 ast_openstream_full: File /var/lib/asterisk/mohmp3/fpm-calm-river does not exist in any format
Aug 28 17:40:22 WARNING[12604]: res_musiconhold.c:232 ast_moh_files_next: Unable to open file '/var/lib/asterisk/mohmp3/fpm-calm-river': No such file or directory
-- Stopped music on hold on SIP/account-b7291a28
-- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
-- Executing AGI("SIP/account-b7291a28", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0

[mflorell]

Yes, SoX is safe to upgrade, I would recommend 14.X.

have you tried adding a "moh-default" musiconhold context? That is what it is seeming to look for, but you do not have it defined.

[new2vici]

Yes, moh-default is already defined under the IN-GROUP music on hold context field. It's still producing the same error. Any other ideas?

[new2vici]

I added a class in the musiconhold.conf for [moh-default] and it's still looking for fpm-calm-river. How can I make it so it doesn't look for that file any more? It doesn't matter what I type in the IN-GROUP musiconhold context, it'll always look for fpm-calm-river.

-- Started music on hold, class 'moh-default', on SIP/account-b700be58
Aug 29 15:58:58 WARNING[24266]: file.c:517 ast_openstream_full: File /var/lib/asterisk/mohmp3/fpm-calm-river does not exist in any format
Aug 29 15:58:58 WARNING[24266]: res_musiconhold.c:232 ast_moh_files_next: Unable to open file '/var/lib/asterisk/mohmp3/fpm-calm-river': No such file or directory
-- Stopped music on hold on SIP/account-b700be58

[mflorell]

I don;t really know what to suggest at this point. I have never run into this problem, and all of the things I've suggested don't seem to work for you. You might want to try posting on the digium forums, or just starting with a full SCRATCH_INSTALL installation which I know does not have this issue.

[mcargile]

That error is because you have the music on hold context in your inbound group set to the file name of the music on hold you want to play not to a context that is defined in the musiconhold.conf file.

[mcargile]

If you want a specific music file to play for music-on-hold you need to do the following:

1. Create a directory to hold just the music you want to play. Lets call it moh-default. So run

Code: Select all

mkdir /var/lib/asterisk/mohmp3/moh-default

2. Copy what ever sound file you want to have played into this directory.
3. Create an entry in your musiconhold.conf file like this:

Code: Select all

[moh-default]
mode=files
directory=/var/lib/asterisk/mohmp3/moh-default

4. Reload moh in asterisk. I generally suggest stopping and starting asterisk but this is not always possible.

You have to do this for each different music-on-hold context you want to create. Also if you want to have multiple files played for the same music-on-hold context just copy each of the files into the same directory you defined.

[gonzalezgjaime]

i did this, and i still cant make the in group play the moh file i want, i have my own files i have tried mp3 and wav and none have been able to work.

Any ideas??, thanks for the help.

[williamconley]

Please post your complete setup when you ask a question, especially when it refers to a specific problem such as this. If you do, it is much more likely that someone who recognizes it will be able to help you out. So post your Vicidial version (with build), Asterisk version and your installation method (including OS with version), any Other Software that may be installed in the box. Hardware would be nice as well (CPU Brand Model and speed, RAM, HD, and it's a good idea to name your Motherboard and NIC if you can).

If you put this information into your signature (on one line) you can forget about it until it changes and it will ALWAYS be available for those looking at your questions.

Remember that we are all volunteers here, and sometimes we only have time to glance at a question and if it doesn't "click", we move on. Give more technical background information, and you're more likely to get a "click".