outbound manual dial campaign ..Agent phone doesnt ring

[hypertensor]

Hi,

I have an outbound manual dialing campaign. Agent can press the manual dial and call gets established "Live Call" but the agent phone doesn;t ring or get connected to the live call.

using free xlite softphone.

Can any one help?

thanks in advance.

[mflorell]

Is your softphone set up in the phones table?

Do you have some Asterisk CLI output for when you login?