VICIDIAL-INBOUND

[ruben23]

hi to all_ have questions..currently im using vicidial for outbound calls with SIP phones..im planning to plugin inbound what would be the changes i would made on my current setup & configuration.

Any suggestions....

[mflorell]

What vicidial.php version and build are you using?

Have your read the VICIDIAL Manager Manual?

[ruben23]

hi my vici version is astguiclient 2.0.4.1rc4..yes i already read the managers manual theres no configuration about the system in there..its only how to use vicidial for outbound & inbound

[mflorell]

To set up inbound groups in your dialplan, just take a look at the default extensions.conf file packaged with VICIDIAL and you will see this:

; parameters for agi-VDAD_ALL_inbound.agi (9 fields separated by five dashes "-----"):
; 1. the method of call handling for the script:
; - CID - CID received, add record with phone number
; - CIDLOOKUP - Lookup CID to find record in whole system
; - CIDLOOKUPRL - Restrict lookup to one list
; - CIDLOOKUPRC - Restrict lookup to one campaign's lists
; - CLOSER - Closer calls from VICIDIAL fronters
; - ANI - ANI received, add record with phone number
; - ANILOOKUP - Lookup ANI to find record in whole system
; - ANILOOKUPRL - Restrict lookup to one list
; - 3DIGITID - Enter 3 digit code to go to agent
; - 4DIGITID - Enter 4 digit code to go to agent
; - 5DIGITID - Enter 5 digit code to go to agent
; - 10DIGITID - Enter 10 digit code to go to agent
; 2. the method of searching for an available agent:
; - LO - Load Balance Overflow only (priority to home server)
; - LB - <default> Load Balance total system
; - SO - Home server only
; 3. the full name of the IN GROUP to be used in vicidial for the inbound call
; 4. the phone number that was called, for the log entry
; 5. the callerID or lead_id of the person that called(usually overridden)
; 6. the park extension audio file name if used
; 7. the status of the call initially(usually not used)
; 8. the list_id to insert the new lead under if it is new (and CID/ANI available)
; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
; 10. the campaign_id to search within lists if CIDLOOKUPRC
; inbound VICIDIAL call with CID delivery through T1 PRI
exten => 1234,1,Answer ; Answer the line
exten => 1234,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----CL_GALLERIA-----7274515134-----Closer-----park----------999-----1)
exten => 1234,3,Hangup


Just change out the exten patterns for the DIDs that come into your system and customize the options after the "ALL_inbound.agi,"

[ruben23]

hi mflorell can i have assistant on what you said changing extension pattern on DID and customizing the the agi...
for sure im doing this on the extension.conf. any hints just to start, its my first to do setting with inbound..
and also i have concern if ACD is a default function of vici or i myself need to look into the conf. for ACD...

and also ill be still using SIP & softphones...would it be ok?

[mflorell]

What is the number that people dial to get the DID?

What is the carrier DID(as delivered) on the calls coming in to your system?

What in-group do you want the calls to go to?

[ruben23]

What is the number that people dial to get the DID?

What is the carrier DID(as delivered) on the calls coming in to your system?

What in-group do you want the calls to go to?


Hi this is our DID number 800 224 2294 is this correct...our telco provided this number...

and the in-group would be Technical Support.

are all this data i give you correct...hope so..