wrong call dispatching for outbound calls in ratio mode

[thomaslly]

HI all,

We installed a system of 2.0.4.1rc3, currently it include 3 servers,

one svr for asterisk , it's 1.2.17
one svr for mysql & apache
one svr for recording compressing & archiving

now the 3 seats testing outbound calls daily, everything works well, except ,
we notice some stranges calls dispatching behaviours,
1.sometimes after seat hangup, there are still calls coming in for seat
2.sometimes when seat is in conversation with the callee, there will be another new call come into the meeting room
3.sometimes after seat click pause button, there will be still calls coming in.

what's the root causes for these scenarios? is it the synchronization issue? like the below?
1.one click pause at 16:10:10, but not refreshed to db this time
2.at 16:10:10:200, new call get into the agent meetme room
3.at 16:10:11, pause status get written to db


we have set the time source for all svrs and agent pcs, actually they all point to one ntpd svr in that Lan.


Best Regards,

Thomas Liu

[mflorell]

What is the loadavg of all of the servers when this happens?

What kind of agent workstations are you using?

What agent web browsers are you using?

[thomaslly]

Hi Mflorell,

Thanks for ur reply!

1.the agent pc is celeron D 2.8/512M , XP installed.

2. for svr load , as checked sometimes before it is about 0.x% , cause there is only 3 seats testing now. we'll check this more.

3.web browser is IE 6.


Regards,

Thomas

[thomaslly]

Hi Mflorell,

we have created customized form for the front-end, and we also modified
agi-VDADtransfer.agi by comment out the below lines, before this , the connected calls over sip trunk can not be transfered into the meetme room of seats.


if ( ($channel =~ /Local/i) && ($AST_ver !~ /^1\.0\.8|^1\.0\.9/) )
{
if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority"; &agi_output;}
if ($priority > 2) {sleep(1);}
exit;
}


Cause sometimes, even when user click hangup or hangup again, there are still live calls in the meeting room, especially the VM ones. so we modifed the scritps, to hangup all channels in the meetme room , except the channel of agent phone.

Really about these synchronization issues !

If my guess in the first post is right, the system will have some bad potential issue there, which seems can not be resolved

[mflorell]

Well, you should not have commented that section of code out, it is there for a reason.

Usually what you need to do is put the sip-silence Playback in your 8365 exten of your dialplan and that will fix the problem.

[thomaslly]

Hi Matt,

Very appreciate for ur timely reply!

I have not found the playback(sip-silence) in the dialplan sample of 2.0.4.1rc3, is it in the new version? need also upgrade of scripts?


Regards,

Thomas

[thomaslly]

sorry ,

just checked again, and found it there in the sample extensions.conf file, pls skip my above post.

[Nortelguy]

Hi Matt,

Very appreciate for ur timely reply!

I have not found the playback(sip-silence) in the dialplan sample of 2.0.4.1rc3, is it in the new version? need also upgrade of scripts?


Regards,

Thomas

Grep = friend

[thomaslly]

This issue have not happen in the past days, so thanks to Matt!

[thomaslly]

Sorry,

after thorough watching of the system this morning, there are still such issues there, pls refer to the below url for the screen capture , there is still one more outbound channel [SIP/s2--] listed in the conference channels cut by the browser window,

https://194.42.137.141/pic/new_call_com ... sation.jpg

[/img]

[mflorell]

Wow, that is clearly not the standard vicidial.php code. Where did you get this?

[thomaslly]

we just did the customization with ur standard 2.0.4rc3 release.

[thomaslly]

Another post of the same kind of issue I think is here,
http://www.eflo.net/VICIDIALforum/viewt ... 3436#23436



I've posted a task for this issue on GAF, who can help me on this will take that bonus.

https://www.getafreelancer.com/projects ... idial.html