Calls being dropped in autodial Ratio dialing!

[mxconn]

Hello,

I installed vicidialnow, it runs perfectly if i select manual dial in campaign settings, But when i select autodial level to any, it does call as the asterisk CLI suggest, call is being picked up to but it is not being forwarded to the agent.

I am using Ratio dialing option in campaign settings. The server on which vicidialnow is installed is a Quad core with 2 GB of RAM.

I dont know why calls are being dropped in autodialing mode.

Can any one help me?

Thanks

Sajid

[mflorell]

astguiclient version?

dial_method used?

dial level used?

how are your agents logging in?

[mxconn]

asterisk version:

Asterisk 1.2.27

astguiclient VERSION: 2.0.4-121

Dial method: Ratio

Dial level : 1.3

Number of Agents: 2

i am unsure of "how the agents are logging in", is there any specific way the agents should login for auto dial?

Thank

[mflorell]

Are you using SIP trunks or Telco lines?

[mxconn]

yes sip trunks

[mxconn]

Changed Service provider, configured it to IAX trunk, and guess what, running like a charm.

Most of the only SIP Providers do not use asterisk, i think thats why sip trunk error arises.

Thanks for all the help.

Any good Service providers recommendations please.

[mflorell]

We always recommend Binfone(they are a project sponsor), and vitelity works well on IAX too.