Auto Dial stop placing calls

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Auto Dial stop placing calls

Postby pedrograna » Fri Nov 14, 2008 4:10 pm

Hi

Im using VERSION: 2.0.4-121 and asterisk 1.4.19

The fact is that today the autodialing campaigns stop working not placing calls.

The most off the campaigns use dial method RATIO.
This is what AST_VDauto_dial.pl says.

loop counter: |5759999|
TIME DEBUG: -2.00|-1|1| GMT: 20:06
2008-11-14 19:06:23|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 2|
2008-11-14 19:06:23|OLD TRUNK SHORTS CLEARED: 5 |''||
2008-11-14 19:06:23| : agents: 1 dial_level: 0|
2008-11-14 19:06:23| : Calls to place: 0 (0 - 0) 2 |
2008-11-14 19:06:23|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2008-11-14 19:06:23|LOCAL TRUNK SHORTAGE: 0|0 (2 - 96)|
2008-11-14 19:06:23| : CALLING|
TIME DEBUG: -2.00|-1|1| GMT: 20:06
2008-11-14 19:06:23|| lagged call vla agent PAUSED 0E0|20081114190553|20081114190613|20081114190623||
2008-11-14 19:06:23|| lagged call vac agent DELETED 0E0|2008-11-14 19:04:23||

Theres agents logged in but the scripts says LIVE AGENTS 0
Is this normal?

No errors at asterisk levels sip trunks working ok.

Thanks in advance
pedrograna
 
Posts: 49
Joined: Thu Nov 06, 2008 10:44 am
Location: UY

Postby pedrograna » Fri Nov 14, 2008 4:30 pm

I miss something:

The select from vicidial_live_agents shows agents in READY status.
pedrograna
 
Posts: 49
Joined: Thu Nov 06, 2008 10:44 am
Location: UY

Postby mflorell » Fri Nov 14, 2008 10:39 pm

Did you reently change IP addresses by chance?
mflorell
Site Admin
 
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Location: Florida

Postby pedrograna » Sat Nov 15, 2008 10:30 pm

Its working, magically after rebooting the server and wait for aprox. 40 minutes. The live agents appear again, and autodial starts placing calls.
pedrograna
 
Posts: 49
Joined: Thu Nov 06, 2008 10:44 am
Location: UY

Re: Auto Dial stop placing calls

Postby scenarist » Thu Aug 01, 2013 6:45 am

I have the same problem. In ratio method agents works fine 30minutes and after that dialer stop placing calls?
I have also the same problem in any adapt method. asterisk cli did not show any errors.
Manual dial works fine.
What could be the problem?
Maybe network device make a problem or internet provider?
Does anyone had the same problem, any suggestion or advice what to check or...?
Goautodial CE 2.1||Asterisk 1.4.39.1-vici||VERSION: 2.4-309a
BUILD: 110430-1642
Kernel Version: 2.6.18-238.9.1.el5.goPAE (SMP)
SIP trunk:15xsiptrunks|80 agents|7xserver
Model:7xIntel(R) Xeon(R) CPU E5520 @ 2.27GHz x16
CPU:2.27GHz|HDD:3*80GB|RAID 1|RAM:8GB
scenarist
 
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Joined: Mon May 23, 2011 2:53 am


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