Recording file name oddity

[jjohnson78]

I'm having a weird problem for one rep who uses Vicidial. The campaign that our reps use are set up so that the recording file names are done in the FULLDATE_CUSTPHONE_AGENT format.

For this one rep, sometimes when he starts a recording, Vicidial uses the phone number from the lead he was previously recording, not the one he's currently in-call on.

From his user stats:

35 31751391 2009-01-13 09:58:49 31 4930058 20090113-095848_7249420356_30508
36 31869185 2009-01-13 09:56:21 144 4929972 20090113-095620_7249420356_30508
37 31963670 2009-01-13 09:54:39 61 4929916 20090113-095438_6166562484_30508
38 31963174 2009-01-13 09:53:41 55 4929883 20090113-095339_6166562484_30508

You can see that #35 uses the phone number from the previous call of #36 in it's file name, even though he is on a new lead with a different phone number. Ditto for #37 and #38. This problem isn't happening with any of the other reps. What might be causing this?

[mflorell]

If he is clicking on START RECORDING before he has actually received the call, then this can happen.

[martyn]

Hi

so..for it I recomend set record on demand..